Store Manager- Hutchinson, KS

JUMP START STORES INC•Hutchinson, KS

3d•Onsite

About The Position

The Store Manager leads the daily operations of a Jump Start convenience store and creates an exceptional experience for customers and Team Members. This hands-on leadership role is accountable for staffing, customer service, sales, profitability, cash management, inventory, store appearance, safety, and compliance. The Store Manager leads by example, develops Team Members, maintains company standards, and fosters a positive and productive work environment. The role is performed in a convenience store and involves regular interaction with customers, Team Members, vendors, and company leadership. Work may include exposure to varying indoor and outdoor temperatures, cleaning chemicals, food preparation equipment, fuel areas, merchandise handling, and changing weather. The Store Manager actively participates in store operations and performs other duties as assigned. Jump Start is a faith-based organization committed to serving customers, communities, and one another with integrity, respect, excellence, and compassion. Employees are not required to share the Company's religious beliefs, but are expected to act professionally and respectfully, support a workplace reflecting the Company's mission and values, and comply with company policies and standards of conduct.

Requirements

High school diploma or equivalent required.
Minimum of two years of retail management or supervisory experience required.
Exceptional leadership, managerial, and customer service skills.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Ability to lead, coach, train, develop, and hold Team Members accountable.
Ability to prioritize multiple responsibilities and delegate tasks appropriately.
Ability to make sound decisions and respond effectively to customer, employee, safety, and operational situations.
Ability to understand and manage store budgets, sales goals, labor, inventory, and other operational metrics.
Ability to review financial and operational information and identify opportunities for improvement.
Ability to accurately handle cash and other forms of payment.
Ability to operate POS systems and other technology required for store operations.
Ability to work independently and partner effectively with Operations, Human Resources, and other corporate departments.
Ability to maintain confidential company and employee information.
Ability to consistently enforce company policies, procedures, and operational standards.
Ability to stand and walk for prolonged periods throughout the store and surrounding property.
Ability to lift and carry up to 50 pounds at times; push and pull merchandise, equipment, and supplies as required.
Ability to frequently bend, kneel, stoop, twist, squat, and reach above the head and below the knees.
Ability to safely climb and use a ladder or step stool.
Ability to perform repetitive movements associated with stocking, POS operation, cleaning, and other store duties.
Ability to work indoors and outdoors in varying temperatures and weather conditions.
Ability to safely perform essential job functions, with or without reasonable accommodation.
Must pass a pre-employment background check and drug screen.

Nice To Haves

Convenience store, fuel, food service, or similar retail management experience preferred.
Demonstrated experience with increasing levels of responsibility preferred.
Previous experience supervising employees, scheduling, cash handling, inventory management, customer service, and store operations preferred.

Responsibilities

Lead, coach, train, and develop Team Members to meet operational and customer service expectations.
Oversee daily store workflow and assign responsibilities to support efficient operations.
Prepare and manage employee schedules based on business and staffing needs.
Conduct timely, constructive performance evaluations; establish expectations, goals, and accountability.
Address performance, attendance, and conduct concerns under company policies; partner with Human Resources and Operations on employee relations, discipline, and termination when appropriate.
Promote teamwork, professionalism, accountability, and a positive store culture.
Ensure exceptional customer service and resolve customer concerns and complaints promptly and professionally.
Identify opportunities to improve sales, profitability, and store performance; monitor results and implement improvements when needed.
Collaborate with Operations and corporate departments on budgets, sales goals, marketing initiatives, promotions, and store performance.
Review financial and operational reports and take appropriate action.
Operate the POS system accurately and ensure Team Members follow cash-handling procedures.
Process and oversee cash, card, and other approved payment transactions; maintain and balance cash drawers and safeguard company assets.
Manage store deposits and change orders; complete and monitor lottery audits and controls.
Investigate and report cash, inventory, and transaction discrepancies according to company procedures.
Keep the store clean, organized, safe, and fully stocked; replenish merchandise, coolers, food service areas, and displays.
Rotate inventory and monitor product freshness and expiration dates.
Receive deliveries, check in vendors, and verify invoices and merchandise.
Maintain inventory levels and support inventory control and loss-prevention procedures.
Maintain the cleanliness and appearance of store interiors and facilities, including sales areas, coolers, restrooms, food service areas, and employee work areas.
Maintain the exterior property, including fuel dispensers, parking areas, sidewalks, grass islands, and trash receptacles.
Identify and promptly report maintenance concerns, equipment problems, hazards, and unsafe conditions; maintain facilities and equipment to company standards.
Follow Jump Start safety policies and procedures, applicable OSHA requirements, and federal, state, and local safety regulations.
Ensure proper use of PPE when applicable and enforce procedures for cleaning chemicals, spills, fuel-related incidents, emergencies, and other workplace hazards.
Immediately report workplace injuries, accidents, hazards, and unsafe conditions.
Maintain compliance with food safety procedures and laws and company policies governing alcohol, tobacco, lottery, and other age-restricted sales.
Maintain required operational, safety, and regulatory documentation.
Perform other duties as assigned to support the store and organization.