Store Manager - Kay Jewelers - The Shops at Olive Place

KAY•Albermarle, NC

11h•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, develops lasting customer relationships, and delivers an exceptional customer experience. The Store Manager sets and communicates performance expectations, coaches and develops staff, represents the brand consistently, and executes corporate initiatives. The role drives sales performance, analyzes reports and store operations, identifies trends and improvement opportunities, and develops plans to address them. It also includes selecting and onboarding talent; providing ongoing training in sales, service, product knowledge, operations, inventory control, and visual merchandising; maintaining open communication; and ensuring team member records are accurate. The Store Manager maintains store presentation and policy compliance, responds to management directives and operational requests, and improves sales and profit margins by managing discounting, expenses, payroll, and repair departments. The schedule includes opening and closing shifts, weekdays and weekends, and may increase during peak selling periods. Regular scheduled attendance is an essential job function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally via email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to communicate with and comprehend others; stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Travel to training sessions and business meetings, potentially including air and overnight travel, may be required.

Nice To Haves

A minimum of 2 years of college is preferred.
Specialty retail or jewelry experience is preferred.
Diamond Council of America (DCA) certification is preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Communicate performance expectations and corporate initiatives, and ensure team members understand how their performance contributes to company success.
Coach and develop staff to represent the brand consistently in customer interactions and store visuals and marketing execution.
Deliver an exceptional customer experience through training, customer outreach, communication, clear expectations, follow-up, and resolution of customer issues.
Compile and follow up on customer requests.
Attain sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Observe store operations, identify successes and opportunities for improvement, analyze reports, recognize trends and root causes, and develop plans to address issues.
Monitor competitors’ marketing, merchandising, and payment programs and advise management about changing merchandise and service needs or excesses.
Collaborate with other Signet Store Managers in the same mall or vicinity to share information, resources, and objectives.
Select, onboard, and develop talent; provide coaching and training in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals and monitor performance and behaviors; maintain open communication and encourage participation and idea sharing.
Maintain accurate team member data in company systems so eligible Total Rewards can be provided.
Foster a respectful, professional, inclusive workplace for team members, guests, and vendors.
Respond promptly and accurately to management directives and requests involving merchandise transfers, inventories, and information.
Maintain store neatness and cleanliness and comply with Company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, including opening and closing shifts and weekday and weekend coverage; hours may increase during peak selling periods.
Maintain consistent regular scheduled attendance and perform additional duties and projects as assigned.