Store Manager - Kay Jewelers - The Shops at Olive Place

Signet Jewelers•Albemarle, NC

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates expectations and corporate initiatives, coaches staff on the brand and customer interactions, and models professionalism, integrity, and enthusiasm. They ensure excellent customer service through training, customer outreach, communication, and follow-up; meet sales projections and quotas; analyze reports and operations; identify trends and improvement opportunities; and develop plans to address them. The role also involves keeping management informed about competitors and merchandise needs, collaborating with nearby Signet managers, selecting and developing talent, onboarding and coaching team members, maintaining accurate team records, and ensuring an inclusive, respectful work environment. The Store Manager responds to management directives and requests, maintains store cleanliness and policy compliance, and works to improve sales performance and profit margins by managing discounting, expenses, payroll, and repair departments. The position includes opening and closing shifts, weekdays and weekends, and increased hours during peak selling periods. Managers should aim for five days and 40 hours per week during non-peak periods. Regular scheduled attendance is an essential function. Travel to training and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally via email, social media, video conference, telephone, and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to meet the physical demands of the role, including standing, reaching, moving between display cases, handling merchandise, sitting, stooping, bending, kneeling or crouching, and lifting or moving up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a workweek that regularly includes weekends, evenings, holidays, and extended hours.
Willingness to travel to training sessions and business meetings, potentially by air and with overnight stays.

Nice To Haves

Minimum of 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development objectives.
Communicate performance expectations, corporate initiatives, brand standards, and plans for achieving store goals.
Deliver and ensure an exceptional customer experience through personal selling, team training, customer outreach, communication, issue resolution, and follow-up.
Attain company sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Observe store operations, review and analyze reports, identify trends and root causes of issues, and develop plans for improvement.
Monitor competitor marketing, merchandising, and payment programs, and advise management about changing merchandise or service needs and excesses.
Collaborate with Signet managers in the same mall or vicinity to share information, resources, and objectives.
Select, onboard, coach, and develop team members in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor performance; maintain open communication and encourage team participation and idea sharing.
Maintain accurate team member system records so team members receive eligible Total Rewards.
Establish a positive, inclusive, and professional work atmosphere in which team members, guests, and vendors are treated respectfully.
Respond promptly and accurately to management directives and requests for merchandise transfers, inventories, and information.
Maintain store neatness and cleanliness, represent the brand, and comply with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule covering business needs, including opening and closing shifts, weekdays and weekends, with increased hours during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.