Store Manager

Fleet Feet•Buffalo, NY

48d•Onsite

About The Position

We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment. We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Requirements

Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting required.
Proven track record of leading your team by example, giving feedback and coaching in the moment.
Experienced in having hard conversations (performance, disciplinary, etc).
Passion for coaching and developing people.
Ability to balance the needs of employees and business.
Passion for managing, training, motivating employees.
Can own and manage administrative tasks, customer interactions and a fast-paced environment while staying organized.
Professional and timely internal and external communication.
Has a proven track record of developing and training staff.
Passionate, positive, self-motivated and detail-oriented.
Collaborative and customer-centric.
Willing to go above and beyond when needed.

Nice To Haves

High energy and fun atmosphere
Training and advancement opportunities within the Fleet Feet brand
Community involvement and community service activities
Training Program, Racing, and Product Discounts
Passionate team members

Responsibilities

Responsible for the day-to-day and long-term success of retail staff with a focus on customer experience.
Create the best customer experience by focusing on what matters most, our team.
Effectively recruit, onboard, develop, schedule, coach, manage performance, and educate staff.
Oversee Retail Sales Associates (Outfitters) to ensure each customer is outfitted with everything they need.
Be on the sales floor 5 days a week.
Ignite and promote running and fitness.
Put people first.
Deliver unmatched service and support when outfitting every customer.
Foster growth of others through recognition, coaching and development opportunities.
Promote individual and team performance by setting expectations, delegating and providing tools and resources.
Assist with making business decisions, always putting staff and customers first.
Build and maintain trust from staff and customers by using sound judgment.
Communicate professionally with customers and team.
Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education.
Support all Fleet Feet initiatives, activities, and functions.