Store Manager - Carrefour Laval

Psycho Bunny Inc.•Laval, QC

21h•Onsite

About The Position

Psycho Bunny is a rebelliously refined clothing brand known for its premium quality, vibrant style, and distinctive logo. With over 200 points of sale globally, the brand is expanding and aims to redefine bold standards in retail. The Store Manager at Carrefour Laval will strategically manage and promote a sales culture to achieve or exceed sales, KPIs, and profitability goals through planning and expense control. This role ensures a consistently high customer experience aligned with Psycho Bunny's core values and service standards.

Requirements

A minimum of 5 years of retail store management experience.
Ability to work a flexible schedule, including nights, weekends and holidays.
Strong communication skills and the ability to foster a customer-focused selling culture.

Responsibilities

Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
Build supportive, productive relationships with all team members, with a focus on personal and professional development.
Collaborate with in-store team members to ensure an optimal customer experience that values customers’ time and supports store operations to achieve objectives.
Support team members (e.g., by leading by example or providing coaching) to ensure an excellent guest experience, including assessing their needs, providing technical product education, and assisting with in-store transactions and omnichannel programs (e.g., buy online, pick up in-store, phone sales, and shipping options from the store).
Address emerging issues, including guest escalations and urgent requests.
Manage the store’s overall profit and loss (P&L) in alignment with goals (sales, budget, etc.).
Responsible for budget management, labor hours, and annual sales plan objectives.