Store Manager

Go! Stores•Austin, TX

8h•$25•Onsite

About The Position

Wonder World is a new retail concept developed by Go! Retail Group, a leader in pop-up specialty retail. We are dedicated to helping people of all ages grow to become their best selves - curious, confident, creative and caring. At Wonder World, we believe in nurturing boundless creativity and turning ordinary moments into extraordinary adventures. We believe toy stores should be a world of wonder, a place to create cherished memories, and we believe in the joy of play and the power of connection. We are seeking a highly-motivated individual who genuinely loves working with people to be the Store Manager and leader of the team at our prototype Wonder World store in the Barton Creek Mall in Austin, TX. In addition to daily operations, team development, and sales target achievement, the Store Manager will act as a liaison between Customers and various Home Office functions, including Merchandising, Promotions, Events, Training, and Finance. The Store Manager must embody Wonder World's values and be committed to providing a positive, memorable experience for all Customers and Associates.

Requirements

BA, BS or Associate’s degree required.
Minimum 2 years of experience in retail, hospitality, or event execution management, primary or secondary education teaching.
Self-motivated, accountable, responsible, and open to feedback.
A solution-oriented leader with a sense of innovation and curiosity.
Knowledge in retail operations, sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention is preferred.
Experience in behavioral coaching, conflict management, training, and development is a plus.
Proficient computer skills (e.g., Microsoft Office).
POS experience preferred.
Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends.
Ability to manage a sales floor by delegating tasks effectively, ensuring the sales floor remains appropriately stocked and visually merchandised, Associates are Customer-focused, and the store atmosphere reflects Wonder World.

Nice To Haves

Knowledge in retail operations, sales, customer service, merchandising, inventory control, store budget preparation and loss prevention is preferred.
Experience in behavioral coaching, conflict management, training and development is a plus.
POS experience preferred.

Responsibilities

Inspire and motivate the team by illustrating a clear vision of the Customer experience and the teamwork required to deliver it.
Embrace new products with a positive attitude and foster a store culture of excitement, enthusiasm, and product knowledge.
Coach team members in anticipating customer needs, encouraging purchases, and creating a fun store atmosphere.
Cultivate a strong partnership with the visual merchandising team and flawlessly execute merchandising standards and marketing strategies.
Recruit, hire, train, and retain an Associate team capable of delivering sales targets while maintaining a cheerful, stimulating environment.
Provide and communicate clear expectations of Wonder World standards, including Customer experience, Visual Merchandising, and Operational execution.
Develop a store culture of continuous growth and accountability, encouraging personal development.
Hold Associates accountable for demonstrating Customer-centric selling behaviors and for individual sales contributions/total store performance.
Deliver training and constructive feedback in a timely manner.
Deliver mid-year and annual reviews for all employees, discussing strengths and opportunities.
Build team morale by celebrating successes.
Establish strategic plans to generate sales and drive increases in KPIs.
Analyze KPIs to make real-time business decisions.
Establish in-store Event micro-goals and assess sales and traffic impact and ROI of Events in partnership with Home Office.
Quantitatively link the consistent delivery of the Customer experience to the achievement of sales goals.
Ensure the team has all necessary information to create a captivating in-store experience that results in sales.
Clearly and concisely share learnings with Home Office partners, communicating with a solution-oriented mindset regarding customer insights, in-store events, visual merchandising, and product presentation.
Ensure all Associates are updated on company policies and store promotions and are competent in maximizing resources.
Evaluate store sales, staffing, and payroll budgets, ensuring operations and schedules align with business needs.
Protect company assets through Loss Prevention training and maintaining protocols.
Maintain safety standards and follow company policies.
Manage store supply inventory.