Store Manager- Cockeysville, MD

Five Below•Cockeysville, MD

1d•Onsite

About The Position

The Store Manager leads from the sales floor and is responsible for the store experience, operations, team development, customer satisfaction, and business results. The role sets the pace and tone for the store, coaches and develops associates, oversees freight and store presentation, manages labor to business needs and budget, models selling behaviors, and builds a positive, high-performing culture. The manager adapts to changing priorities and demonstrates integrity and accountability. Success is measured through sales and labor results, TruRating feedback and customer satisfaction, Store Scorecard performance, team development and retention, and operational execution and compliance. The manager works actively on the floor and in the stockroom, with structured time for development check-ins, coaching conversations, labor and volume planning, and use of company resources and programs.

Requirements

High school graduate or equivalent.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
At least 3 years of management experience preferred.
Excellent verbal and written communication skills.
Ability to multitask, think creatively, and maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to lift, push, or pull up to 25 pounds and place or move merchandise to heights of 5–10 feet.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to frequently move across the sales floor and between the sales floor and stockroom.
Ability to occasionally climb and descend ladders and frequently kneel, bend, twist, and stoop.

Nice To Haves

5–10+ years of leadership experience leading teams and delivering results.
Experience managing a store or large department; retail experience preferred but not required.
Promotion from an assistant or co-manager role is a plus.
Experience in fast-paced, high-volume, or high-complexity store environments.

Responsibilities

Lead and direct store activity from the sales floor.
Coach, develop, provide feedback to, and recognize team members.
Manage store operations, including freight flow, store zones, and daily priorities.
Manage labor by adjusting staffing to business needs and staying on budget.
Drive sales by modeling selling behaviors, guiding the team, and supporting customer satisfaction.
Build and maintain a positive, fun, high-performing store culture.
Adapt to changing business needs and priorities.
Demonstrate integrity and accountability for outcomes.
Plan and conduct development check-ins, coaching conversations, and labor and volume planning.
Support operational execution and compliance.
Operate computers, printers, cash registers, ladders, pallet jacks, and handheld devices as needed.
Retrieve, put away, and move merchandise; direct associates and assist customers on the sales floor and in the stockroom.