(USA) Store Manager - Supercenter
About The Position
The Store Manager is responsible for directing the management team and associates in facility operations, merchandising, and company direction. This role involves supervising and developing staff in a dynamic environment that may present challenges such as high turnover, engagement issues, inexperienced associates, and competitive recruiting markets. The Store Manager must proactively manage recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and foster a belonging mindset. They are expected to uphold the company's Open Door Policy by addressing associate concerns, researching issues, leveraging resources, reviewing policies, and ensuring consistent resolution across managerial levels. The role also requires ensuring compliance with company policies and procedures, anticipating and responding to compliance issues, maintaining relationships with officials, holding associates accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance, overseeing safety reviews, and developing action plans. Additionally, the Store Manager initiates and participates in community outreach programs, drives financial performance by achieving sales and profit goals, leads expense control, interfaces with market teams, and develops plans to correct financial deficiencies. They are responsible for the financial performance of the facility, including budgeting and economic trend analysis. The Store Manager models and enforces customer service standards, drives sales by analyzing various indicators, ensures effective merchandise presentation, and manages inventory levels. They also ensure the success of the Academy training environment and store standards, creating an engaging atmosphere for associates and trainees, and acting as a culture champion and advocate for the Academy program. The role provides overall direction by analyzing business objectives, developing and implementing business strategies, managing resource requirements, evaluating operational processes, and promoting continuous learning. The Store Manager develops and implements strategies to attract and maintain a skilled workforce, cultivates an environment of integrity and ethics, and develops internal and external partnerships to achieve business goals. Key values include respecting the individual by building high-performing teams, embracing differences, creating a workplace of belonging, and empowering associates. They also act with integrity by upholding standards, modeling company values, and holding themselves and others accountable. Serving customers is paramount, requiring data-driven decisions, balancing priorities, and considering all stakeholders. Striving for excellence involves curiosity, learning, calculated risks, resilience, and continuous improvement.
Requirements
- Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination.
- Successful completion of all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store
- Running a fresh or dry grocery area
Responsibilities
- Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and associates in facility operations, merchandising, and company direction.
- Provides supervision and development opportunities for management and hourly associates, addressing challenges such as high turnover, engagement issues, inexperienced associates, and recruiting difficulties.
- Upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources, reviewing policies, and ensuring consistent responsiveness and resolution.
- Ensures compliance with company policies and procedures by anticipating and responding to compliance issues, navigating challenging requirements, developing relationships with officials, holding associates accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance, overseeing safety reviews, and developing action plans.
- Initiates, directs, and participates in community outreach programs, encouraging associate involvement, establishing community relationships, and representing the company.
- Drives the financial performance of the facility by ensuring sales and profit goals are achieved, leading expense control, interfacing with market teams, and developing plans to correct financial deficiencies.
- Models, enforces, and provides direction on proper customer service approaches and techniques to ensure customer needs and issues are resolved within company guidelines.
- Drives sales by accounting for dynamic indicators, ensuring effective merchandise presentation, proper pricing, signing, and in-stock and inventory levels, and forecasting sales.
- Ensures the success of the Academy training environment and store standards by creating an engaging atmosphere, integrating trainees into leadership activities, and acting as a culture champion.
- Provides overall direction by analyzing business objectives and customer needs, developing and implementing business strategies, managing resource requirements, evaluating operational processes, and promoting continuous learning.
- Develops and implements strategies to attract and maintain a highly skilled and engaged workforce through recruitment, selection, development, mentorship, and succession planning.
- Cultivates an environment where associates respect and adhere to company standards of integrity and ethics.
- Develops and leverages internal and external partnerships and networks to maximize business goals through community outreach and stakeholder engagement.
- Builds high-performing teams, embraces differences, creates a workplace of belonging, and empowers associates to thrive.
- Works collaboratively, builds strong relationships, and communicates with impact to motivate and influence.
- Attracts and retains talent, empowers and develops talent, and recognizes contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling company values and holding others accountable.
- Delivers results while putting the customer first, considering how, where, and when customers shop, and applying EDLP and EDLC business models.
- Makes decisions based on data insights and analysis, balancing priorities, and considering all stakeholders.
- Displays curiosity, a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
- Drives continuous improvement, adopts new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
