Store Manager - The North Face & Columbia

Vail Resorts • Breckenridge, CO

1d • $58,298 - $83,283

About The Position

The Store Manager leads the performance, people, and day-to-day operations of assigned retail locations for The North Face and Columbia. The role drives business results through exceptional guest service, team development, operational excellence, and a culture of accountability and engagement. The Store Manager develops talent, executes company initiatives, drives financial performance, and partners across the resort to deliver outstanding results for guests and employees.

Requirements

• High school diploma or GED required.
• At least three years of leadership experience in retail, hospitality, or a customer-focused environment.
• Proven ability to lead teams, develop talent, and deliver strong business results.
• Strong business acumen, including experience managing sales performance, payroll, expenses, and key operating metrics.
• Demonstrated success recruiting, coaching, and retaining high-performing employees.
• Ability to foster an engaging, inclusive, and accountable team culture.
• Strong communication, organizational, problem-solving, and decision-making skills.
• Experience leading change and executing operational and company initiatives.
• Ability to work a flexible schedule, including weekends, holidays, and peak business periods.
• Ability to stand, walk, and remain active for extended periods throughout the workday.
• Ability to regularly lift and move merchandise weighing up to 25 pounds and occasionally up to 50 pounds with assistance.
• Ability to perform repetitive movements, including bending, reaching, lifting, carrying, and stocking merchandise.

Nice To Haves

• Bachelor's degree in Business, Retail Management, Hospitality, or a related field.
• Proficiency with Microsoft Office and retail management systems.

Responsibilities

• Lead store performance, including sales, guest experience, team engagement, and operational execution.
• Build, coach, and develop a high-performing team through hiring, onboarding, training, recognition, and accountability.
• Use key performance metrics and action plans to achieve sales and profitability goals.
• Foster exceptional service, inclusion, safety, and continuous improvement.
• Ensure consistent execution of merchandising, inventory, brand, and operational standards.
• Partner with retail leadership and cross-functional teams to support resort and company objectives.
• Lead teams through seasonal initiatives, change, and evolving business priorities with clear communication and direction.
• Protect company assets and ensure compliance with company policies, procedures, and operational controls.
• Perform other duties as assigned.

Benefits

• Free employee ski passes and discounted lift tickets for friends and family, plus free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral Program.
• For eligible full-time employees: medical, dental, and vision insurance plans (for eligible seasonal employees after working 500 hours).
• Free ski passes for dependents.
• Critical illness and accident plans.
• Annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED