Store Manager - Wilmington

Total Wine & More•Wilmington, DE

2d•$69,350 - $99,864

About The Position

The Store Manager grows the company brand by delivering best-in-class service and creating a distinctive customer experience. The role manages store operations and builds a sales and service culture to expand the customer base and maximize profitability. The Store Manager reports to the District Manager. The position leads the store team and oversees sales performance, daily operations, customer service, vendor relationships, and compliance with laws and regulations related to alcohol sales. The role requires a flexible schedule, including evenings and weekends, and involves physical work such as standing for extended periods, handling cases and pallets, and climbing ladders.

Requirements

Must be 21 years of age or older.
4–6 years of work experience.
5 or more years of proven experience in a managerial or supervisory role in a retail setting.
Experience leading, developing, and motivating a sales-focused team.
Experience managing overall financial performance.
Familiarity with point-of-sale systems and inventory management software.
Ability to work a flexible schedule as business requires, including evenings and weekends.
Ability to walk, bend down repeatedly, and remain on feet for 8–10 hours a day.
Ability to safely lift, load, and handle cases and pallets.
Ability to climb ladders and lift 50 pounds overhead repeatedly.

Nice To Haves

Bachelor's degree in business administration or a related field.
Big box retail experience.

Responsibilities

Drive sales and deliver against key performance metrics (KPMs).
Recruit, train, and manage the store team, including ongoing development and disciplinary action.
Manage day-to-day operations, including payroll, inventory, merchandising, and shrink.
Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
Maintain vendor relationships to support store and inventory objectives.
Ensure adherence to applicable laws and regulations related to alcohol sales and maintain a safe, compliant store environment.