Store Manager

Dôen•Wilmette, IL

9h•Onsite

About The Position

The Store Manager is responsible for developing and executing strategies to drive business, supporting new initiatives, and ensuring a positive work environment. This role involves managing daily operations, overseeing staff, delivering exceptional customer service, and maintaining store assets and visual standards. The Store Manager will also collaborate with corporate on inventory management and process sales transactions.

Requirements

Minimum 5 years’ experience managing a fashion retail environment, luxury retail preferred
Must have experience managing a cash drawer, reconciling cash receipts and experience performing all duties associated with end of day closing
Understanding of reporting and analytics, with strong computer literacy, data entry and data processing skills
Ability to manage processes and identify procedural gaps
Ability to manage team members effectively, and multi-task in a fast paced environment
Ability to prioritize between company and individual challenges
Energetic, confident, and adaptable personality with strong leadership, critical thinking and problem-solving skills
Excellent communication and organizational skills; detail-oriented
Ability to work a flexible schedule including holidays and weekends
High technological competency; experience with NetSuite, Shopify and Gladly desired
Ability to move through a store for most of a shift to help customers and accomplish assigned task
Efficiently and accurately process sales transactions using the POS register system
Verbal and written communication with others
Able to walk, sit and stand for long periods of time
Able to operate equipment such as computers, copy machines, phones
Must be able to access various areas of a given location and lift/move/push/pull objects up to 25lbs minimum including fixtures and product

Nice To Haves

Degree preferred but not mandatory

Responsibilities

Develop and execute strategies to drive business and support new initiatives.
Abide and enforce company policies to maintain a safe environment for customers and team.
Interface with all levels of management and associates in a manner that promotes learning and respect and ensures a positive work environment through recognition and motivation.
Serve as a mentor and leader to the sales team and delegate responsibilities to the sales staff, fostering development opportunities and addressing performance gaps.
Effectively implement policies and procedures and manage daily operations to maximize payroll efficiency, and demonstrate shop ownership.
Operate business profitably and minimize the potential for loss.
Actively participate in the hiring process and manage/oversee daily activities of any/all Sales Associates, Keyholders and Assistant Store Managers; approves time off requests and timesheets for any/all Sales Associates, Keyholders and Assistant Store Managers.
Perform quarterly reviews for any/all Sales Associates, Keyholders and Assistant Store Managers. Has the authority to make recommendations regarding the advancement or promotion of team members.
Deliver an exceptional, personalized client experience by leading with extraordinary service on the sales floor, greeting customers in a timely and engaging manner, and providing expert styling advice that reflects the brand's aesthetic, and demonstrating in-depth product knowledge.
Drive business growth and meet sales and productivity goals, as an individual and as part of the store team, by proactively addressing customer needs and preferences, and addressing customer complaints should they arise.
Manage the client book and effectively train the team in building and maintaining client relationships.
Work in partnership with corporate to manage and execute weekly reorders/transfers.
Oversee monthly inventory counts in an effort to protect store assets and inventory, and maintain an understanding of receiving and processing of merchandise.
Arrive on time and floor ready with a professional presence in line with the Dôen brand.
Collaborate with the Visual Manager to execute seasonal product launches and maintain a visually compelling, clean, and organized store environment, including the backstock area, in alignment with visual standards.
Respond promptly to internal and external communication.
Perform daily operations and closing procedures including monthly paperwork and reconciliation.
Proactively ensure the store is well-maintained and operating efficiently at all times.
Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.
Process sales and returns through the pos systems with accuracy and efficiency.
Effectively and consistently communicates contract and compliance directives to staff. Encourages interactive discussions and maintains an open-door policy. Ensures that staff are properly informed about matters relating to the company.
Models professionalism by maintaining effective working relationships, following all policies and procedures, and approaching challenges with a proactive and positive attitude. Also develops strong, trusted relationships with colleagues and partners.
Models good attendance by adhering to the regular work schedule, and at times works additional or varied hours to accommodate workflow.
Has the ability to analyze problems and implement acceptable solutions.
Maintains the confidentiality of all business documents and correspondence.