(USA) Store Manager - Supercenter
About The Position
The Store Manager is responsible for directing the management team and associates in facility operations, merchandising, and company direction. This role involves supervising and developing staff in a dynamic environment that may present challenges such as high turnover, engagement issues, and recruitment difficulties in a competitive market. The Store Manager must proactively manage recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, and foster a sense of belonging. They are expected to uphold the company's Open Door Policy by addressing associate concerns, researching issues, leveraging resources, reviewing policies, and ensuring consistent resolution across managerial levels. Additionally, the Store Manager must ensure compliance with company policies and procedures, navigate challenging compliance requirements, build relationships with officials, hold associates accountable, analyze reports, implement asset protection and safety controls, maintain quality assurance, oversee safety reviews, and guide the execution of company programs. The role also involves initiating and participating in community outreach programs, representing the company in potentially high-profile situations, and championing company-sponsored events and sustainability efforts. The Store Manager drives financial performance by achieving sales and profit goals, maintaining a strategic business perspective, controlling expenses, interfacing with market teams, and developing plans to correct financial deficiencies. They are also responsible for overseeing budgets and analyzing economic trends for forecasting. The Store Manager models and enforces customer service standards, ensuring customer needs and issues are resolved within company guidelines. They drive sales by analyzing various indicators, ensuring effective merchandise presentation, pricing, signing, and inventory levels, and assessing economic trends. The role ensures the success of the Academy training environment and store standards by creating an engaging atmosphere, integrating Academy associates into leadership activities, and acting as a culture champion. The Store Manager provides overall direction by analyzing business objectives and customer needs, developing and implementing business strategies, managing resource requirements, evaluating operational processes, and promoting continuous learning. They develop and implement strategies to attract and maintain a skilled workforce through recruitment, development, mentorship, and succession planning. The Store Manager cultivates an environment of integrity and ethics, ensuring associates respect and adhere to company standards and values. They develop and leverage internal and external partnerships to achieve business goals, sponsoring community outreach and engaging stakeholders. The role emphasizes respecting individuals by building high-performing teams, embracing diversity, creating a workplace of belonging, and empowering associates to thrive. It also involves working collaboratively, building trusting relationships, and communicating effectively to motivate and influence. Attracting and retaining talent, empowering development, and recognizing contributions are key. Acting with integrity means maintaining high standards of ethics and compliance, modeling company values, and holding oneself and others accountable. The Store Manager acts selflessly, humbly, honestly, fairly, and transparently. Serving customers means delivering results with a customer-first approach, adapting to how, where, and when customers shop, and applying business models to all plans. Decisions are data-driven, balancing short and long-term priorities while considering all stakeholders. Striving for excellence involves curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, and learning from mistakes. This includes driving continuous improvement, adopting new technologies, and supporting others through change.
Requirements
- Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination.
- Successful completion of all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store
- Running a fresh or dry grocery area
Responsibilities
- Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and associates in facility operations, merchandising, and company direction.
- Provides supervision and development opportunities for management and hourly associates, addressing challenges such as high turnover, engagement issues, and recruitment difficulties.
- Upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources, reviewing policies, and providing resolution.
- Ensures compliance with company policies and procedures by anticipating and responding to compliance issues, navigating challenging requirements, building relationships with officials, and maintaining controls.
- Initiates, directs, and participates in community outreach programs, representing the company and engaging with the community and media.
- Drives the financial performance of the facility by ensuring sales and profit goals are achieved, controlling expenses, and developing plans to correct deficiencies.
- Models, enforces, and provides direction on proper customer service approaches and techniques.
- Drives sales by accounting for dynamic indicators, ensuring effective merchandise presentation, pricing, signing, and inventory levels.
- Ensures the success of the Academy training environment and store standards by creating an engaging atmosphere and supporting associate development.
- Provides overall direction by analyzing business objectives and customer needs, developing and implementing business strategies, and managing resource requirements.
- Develops and implements strategies to attract and maintain a highly skilled and engaged workforce.
- Cultivates an environment where associates respect and adhere to company standards of integrity and ethics.
- Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals.
- Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
- Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
- Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance.
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop.
- Makes decisions based on data insights and analysis, balancing short and long-term priorities.
- Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
- Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit program (tuition, books, and fees completely paid for by Walmart for eligible full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
