Store Manager - Rego Park

Teso Life•New York, NY

4h•Onsite

About The Position

The Store Manager is responsible for the overall performance and management of the store. This includes achieving sales and profitability goals, controlling operating costs, overseeing merchandise and inventory management, developing and leading the store team, delivering an exceptional customer experience, and ensuring consistent execution of company policies, procedures, and operational standards. The Store Manager also identifies, develops, and prepares future management talent to support the Company's succession planning and long-term growth.

Requirements

Valid U.S. driver’s license and work authorization.
At least 3 years of retail or store management experience.
Strong leadership, execution, and problem-solving skills.
High level of accountability, learning agility, and resilience.
Long-term career interest in retail management.

Responsibilities

Execute sales, profit, expense, operational standards, and staffing objectives assigned by the District Manager.
Develop and implement daily store operating plans covering sales initiatives, promotional execution, labor scheduling, replenishment, merchandising, and corrective action plans.
Monitor business metrics, including sales, customer traffic, average transaction value, gross margin, inventory, shrink, operating expenses, and labor productivity; conduct regular business reviews and implement improvement actions.
Achieve store sales, profitability, shrink control, labor productivity, and expense management goals.
Drive key merchandising initiatives, priority product launches, promotional campaigns, and other revenue-generating activities.
Analyze and promptly escalate declining sales, profit shortfalls, reduced customer traffic, abnormal transaction trends, and other operational concerns, while recommending corrective actions.
Ensure corporate and district merchandising standards are followed, including planograms, shelf layouts, POP signage, promotional displays, and seasonal merchandising.
Oversee replenishment, purchase ordering, receiving, stockroom organization, and shrink documentation.
Maintain inventory accuracy, organized backroom operations, and clean, fully stocked, visually appealing merchandise displays.
Lead the daily management, scheduling, coaching, training, and work assignments of Team Leads and Sales Associates.
Develop Team Leads and high-potential employees to build an internal talent pipeline and succession bench.
Monitor employee engagement, team morale, turnover risks, attendance, and employee relations concerns, and take proactive action to maintain a positive and productive work environment.
Ensure customer service standards are consistently executed, including proactive engagement, product recommendations, service excellence, and complaint resolution.
Handle customer complaints, returns, exchanges, negative customer feedback, and other operational issues in a timely and professional manner.
Conduct daily opening and closing meetings to communicate business objectives, priorities, promotional activities, operational standards, and follow-up actions.
Oversee cash handling, refunds, void transactions, cash reconciliation, safe management, and bank deposits in accordance with Company policies.
Ensure execution of store closing procedures, equipment maintenance requests, fire and life safety requirements, merchandise protection, and overall store security.
Assign operational issues identified through store visits or audits to accountable individuals, ensure timely completion and documented corrective actions, and verify completion through follow-up reviews.