Retail Team Leader - Rego Park

Teso Life • New York, NY

6h • Onsite

About The Position

The Retail Team Leader is the frontline execution lead for the store’s snacks and grocery areas, with responsibilities focused on merchandising, replenishment and recovery, expiration-date checks, price labels, promotional activities and displays, stockroom organization, receiving support, cleanliness, customer service, and coaching team members. Under the direction of the Store Manager, the Team Leader leads or assists team members with daily tasks and ensures merchandise is neatly displayed, prices are accurate, replenishment is timely, the area is clean, and service standards are met.

Requirements

• High school diploma, vocational secondary school education, or above.
• Strong execution and sense of responsibility.
• Good customer-service and attention-to-detail mindset.
• Effective communication and teamwork skills.
• Familiarity with, or willingness to learn, merchandising, replenishment and recovery, price labels, expiration management, customer service, cleanliness, receiving organization, and basic work records.

Nice To Haves

• Experience in retail, supermarkets, convenience stores, beauty, collectible/toy retail, lifestyle retail, or service industries; candidates without experience may be trained.

Responsibilities

• Manage product stocking, front-facing, categorized displays, shelf organization, and shelf fullness in the assigned areas.
• Ensure merchandise is neatly displayed and price labels and promotional signage are accurate, clear, and current.
• Correct and report out-of-stocks, misplaced merchandise, incorrect price labels, or disorganized displays to the Store Manager.
• Complete daily replenishment, recovery, FIFO rotation, and product put-away as required.
• Monitor fast-selling, out-of-stock, slow-moving, low-stock, and overstock situations; report them and assist with adjustments.
• Keep aisles clear during replenishment and ensure merchandise is not placed directly on the floor, dragged, or positioned to obstruct customers.
• Check price labels for completeness, alignment, legibility, and correct product matching.
• Remove or replace expired promotional, sale, POP, or display materials and restore the area as required.
• Support display adjustments for new products, promotions, and priority merchandise.
• Check expiration dates for snacks and applicable grocery products, particularly near-expiration, expired, damaged-packaging, and quality exceptions.
• Handle near-expiration products in advance according to Company requirements, including display adjustments, markdowns, or removal from sale.
• Immediately remove and report products presenting food-safety risks, including expired, spoiled, swollen, or moldy items.
• Maintain stockroom standards by organizing products by category, keeping aisles clear, and properly sorting discarded cartons.
• Assist with receiving, sorting, stocking, organization, exception records, and new-product displays.
• Monitor long-term overstock, slow-moving, damaged, or abnormal inventory and report it promptly.
• Proactively greet customers and provide friendly service.
• Learn key products, new items, best sellers, and basic selling points, and provide basic product recommendations.
• Escalate customer complaints, returns or exchanges, negative feedback, and issues that cannot be resolved.
• Coach new team members on product locations, replenishment standards, service language, and work processes.
• Assign tasks appropriately and supervise replenishment, recovery, cleanliness, price labels, stockroom organization, and related work.
• Address and report team member issues involving discipline, service, execution, or teamwork.
• Participate in opening and closing meetings and communicate area tasks, promotions, replenishment arrangements, and corrective actions.
• Complete or assist with work records, expiration records, receiving exception records, and corrective-action feedback on time.
• Assist the Store Manager in analyzing recurring issues and driving corrective actions.

Benefits

• 401(k), subject to eligibility requirements.
• 401(k) matching, subject to eligibility requirements.
• Paid sick leave.
• Employee discount.
• Health insurance.
• Paid time off.
• Quarterly performance-based bonus, subject to program eligibility requirements, performance criteria, and terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED