Store Manager

The Salvation Army Canada and Bermuda Territory•Kitchener, ON

12d•CA$55,245 - CA$82,888•Onsite

About The Position

The Salvation Army is seeking a Store Manager to ensure the consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, staff training, reclamation and product donation flow, transportation, and processing of in-store donations. This role is located at 563 Highland Road West, Kitchener, On. The starting salary is budgeted between $52,228.81 and $62,228.81, depending on skills and experience. The target hiring range for this position is $55,244.80 to $69,076.80 with a maximum of $82,888.00.

Requirements

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Basic accounting skills required
First aid training required or willing to learn in-house
Working knowledge of Microsoft Office applications
3 years of progressive experience in retail
Microsoft Office – PowerPoint, Excel, Word required
Communication, organizational, problem-solving, relationship management, negotiation skills are required
Attention to details
Ability to lead and develop a team
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Nice To Haves

Alternative combination of education and Experience may be considered.
Experience working in a Unionized environment is preferred.
Completion of College Diploma in Business Retail Management or equivalent an asset
Thrift retail experience would be an asset
Fashion background would be an asset
Experience working for Not for Profit/Charitable and retail experience is an asset

Responsibilities

Direct all operations of store to meet sales targets and control expenses while maintaining customer service standards
Hire, orientate, train, evaluate, recognize, discipline, and terminate based on Territorial/National standards
Manage health and safety, labour & employee relations, and other related issues at a store level
Decide on in-store promotions and auctions and keep abreast of marketing trends by checking competitors’ stock
Plan store layout to attract customers including window displays and merchandise displays
Determine and maintain appropriate inventory levels based on spot checks and reviews of weekly sales records
Maintain control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately
Ensure in-store safety for staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness)
Prepare financial and other requested reports to the National and Regional offices (sales reports, staffing costs, payroll data, etc.)
Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager
Responsible to plan, organize, direct, and control all store operations
Help store associates make connections with the customers and demonstrate a value driven workforce
Supervises a team of Sales Associates of different levels: responsible for hiring, terminating or making disciplinary decisions, directly supervise 20 or more full-time, part-time, and/or volunteers, provide direction concerning current tasks or consult in assignments.
Establish and manage in-store budget within guidelines
Execute budgetary objectives by attaining sales margins
Maintain staff cost ratios, and profit objectives as establish by the region
Ensure nightly sales are deposited into the appropriate financial institution
Analyze store financial statements and strategize appropriate action to attain financial goals and monitor the cost of goods (i.e., buying products from warehouse, tracking costs associate with product, etc.)