Store Manager - Full Time

Urban Self Storage, Inc.•Rio Rancho, NM

1d•$18 - $20•Onsite

About The Position

Urban Self Storage is seeking an experienced and motivated Store Manager to lead operations, deliver exceptional customer service, and drive success. This is an exciting opportunity for a hands-on leader who enjoys building strong customer relationships, developing high-performing teams, and making a direct impact on business results. This is a full-time position with a Tuesday through Saturday schedule, averaging approximately 40 hours per week.

Requirements

Positive energy with a customer-focused attitude
Strong attention to detail and problem-solving skills
Excellent communication and teamwork abilities
Ability to work weekends and occasional holidays as business needs require
Proficiency using computers, mobile devices, Microsoft Office, Google Workspace, and property management software, including accurate data entry and management of digital customer records.
Possession of a valid driver’s license and reliable personal transportation
Strong listening skills and ability to follow direction
Ability to manage multiple priorities in a fast-paced environment
Ability to lift, carry, push, and/or move up to 50 pounds
Ability to stand and walk for extended periods throughout the workday
Ability to regularly walk the property to conduct inspections, security checks, and assist customers
Ability to bend, kneel, climb ladders, and perform general facility and maintenance-related tasks
Ability to work indoors and outdoors in varying weather conditions
Ability to operate computers, tablets, phones, and standard office equipment for extended periods
Ability to read computer screens, review digital records, and complete data entry and typing tasks accurately
Ability to learn and utilize property management software, communication platforms, and other business systems necessary for daily operations

Nice To Haves

Prior management or leadership experience preferred

Responsibilities

Manage day-to-day operations of a self-storage facility
Ensure the property is clean, safe, and well-maintained, including tasks such as sweeping, dusting, mopping, trash pickup, changing light bulbs, pulling weeds, and ensuring all aspects of the facility are in working order
Organize and delegate tasks to team members
Coordinate with vendors to complete repairs and improvements in a timely manner
Build relationships within local apartment communities and businesses to support referral partnerships
Handle customer accounts, including delinquency actions
Tour storage spaces and assist customers throughout the rental process
Manage daily deposits, cash counts, and petty cash
Collaborate positively with team members and leadership
Manage assigned KPIs to meet budget, occupancy, and rental goals
Deliver exceptional customer service through professional in-person, phone, and email communication
Conduct regular property walks and security checks throughout the facility