Chicago Store Manager

Branch•Chicago, IL

76d•$75,000 - $95,000•Onsite

About The Position

As the first Store Manager of our Chicago store, you will lead Branch’s retail business in the market. You’ll own store performance across sales, market engagement, people, and operations, while helping us define what great retail looks like at Branch. You’ll be both a hands-on leader and a strategic visionary, steering the store towards success through market growth and operational efficiency. This is an opportunity for an experienced retail leader who is energized by building from the ground up, developing high-performance teams, creating a best-in-class customer experience, and is overall excited about being a part of the team as we scale the retail program.

Requirements

Strong skillset in customer service and developing and maintaining a high bar across store team
Curiosity and willingness to learn the details of our products and brand and help customers find the best fit. Our customers are well-researched and they will ask the hard questions!
5+ years of management experience in retail store environments (including operations and people management)
Someone who is friendly, positive, and truly passionate about the Branch brand and story
Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
Desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration and are excited to develop the retail business of Branch
Ability to work a flexible schedule, including evenings, holidays and weekend shifts
Proficiency with digital tools such as Shopify, Slack, and Google Workspace to support business operations, client engagement, and team communication
Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.

Nice To Haves

Bonus: you’ve opened a store from scratch

Responsibilities

Own store sales performance and KPIs, with accountability for sales, payroll, and expense management
Manage store’s spend & seek opportunities to minimize costs without compromising the customer experience
Lead by example and maintain a high bar for in-store customer experience
Be a source of knowledge for not just furniture but also health and ergonomics in the workplace
Lead in-store visual merchandising and design
Oversee clienteling efforts to ensure our customers are supported throughout their Branch experience
Identify and execute upon initiatives to drive community engagement, such as local marketing, sponsorships, and partnerships
Partner with the Retail and Sales teams to host activations throughout the year
Occasionally support our Sales Team with B2B presentations and install oversight
Create a store environment, through culture and training, where our team is energized to provide excellent service and prioritize high standards
Own the sourcing, assessment, selection, and onboarding of talent to build and grow our scaling business
Facilitate a growth-oriented culture for ongoing people development and provide tactical and real-time feedback, as well as cadenced performance reviews to team members
Accountable for store operational excellence, providing day-to-day support to the store team to ensure all store operations are completed in a timely, thorough manner and that brand and product standards are maintained, with the store team set-up for ongoing success, including inventory management, staffing, supplies management, etc.
Surface operational risks and partner cross-functionally to resolve them