Store Manager - Kay Jewelers - Annapolis Mall

KAY • Annapolis, MD

2d • Onsite

About The Position

At Kay Jewelers, we believe that love is unstoppable and are dedicated to helping customers Celebrate Life and Express Love. As part of Signet Jewelers, a purpose-driven company, we offer dynamic career paths with rewarding opportunities to impact lives and inspire love. Signet Jewelers is also "Great Place to Work-Certified"™.

The Store Manager (SM) is responsible for leading the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development goals. The SM will champion a People First store environment that promotes diversity and inclusion, fosters lifetime customer relationships, and delivers a best-in-class customer experience through personal selling, leadership, and coaching.

Requirements

• Minimum of 2 years of college preferred
• At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Advanced Communication skillset, both written and verbal.
• Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
• Strong interpersonal skills to build effective employee and customer relationships.
• Advanced presentation skills to provide effective team member training and excellent customer presentations.
• Strong problem solving and conflict management skills to support internal and external customers.
• Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
• Ability to plan and organize tasks to meet deadlines and expectations.
• Ability to work independently without immediate supervision.
• Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team.
• Ability to understand and thoroughly explain detailed information.
• Reliable and dependable.
• Visual acuity sufficient to discern differences in quality of gemstones with or without the aid of a jeweler’s loupe.

Nice To Haves

• Specialty retail or jewelry experience preferred.
• Diamond Council of America (DCA) certified candidates preferred.
• Bilingual skills are a plus.

Responsibilities

• Lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development.
• Champion a People First store environment that promotes diversity and inclusion.
• Develop lifetime relationships with customers and deliver a best-in-class customer experience.
• Communicate performance expectations and ensure all team members understand the impact of their performance on company success.
• Coach and develop store staff to instill understanding of brand image and ensure consistent representation of the brand.
• Support and communicate the strategic relevance of corporate initiatives and execute corporate plans.
• Ensure team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
• Empower team members to respond to and resolve customer issues within established parameters.
• Drive a high level of customer service through follow-up and customer outreach.
• Compile and follow up on customer requests.
• Attain sales projections and sales quotas and develop strategies to maximize personal and team members sales potential.
• Observe operations to identify successes and opportunities for improvement, recognizing strengths and identifying root causes of operational problems.
• Coach the store staff to address and correct operational issues.
• Review and analyze reports, identifying trends, opportunities, and available resources to develop plans to address issues.
• Keep management informed of competitor marketing, merchandising, and payment programs and advise management on new or changing merchandise and services needs and excesses.
• Implement initiatives that will change behaviors to produce results.
• Work with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives.
• Responsible for the selection and development of talent to drive store growth.
• Provide a compelling onboarding experience and ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
• Communicate performance expectations, set actionable goals for self and others, and monitor progress and performance against desired behaviors.
• Maintain open communication with team members and management, encouraging participation and idea sharing.
• Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards.
• Establish a positive, professional work atmosphere where team members can bring their full selves to work and want to do their best.
• Ensure all team members, guests, and vendors are treated with respect and valued for their contribution.
• Respond promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information.
• Maintain the neatness and cleanliness of the location to represent the banner.
• Responsible for compliance with Company policies and practices.
• Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
• Perform additional duties and projects as assigned.

Benefits

• Base pay, $50,000 – $67,800 plus commission on sales.
• Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees.
• Online registry system to encourage all interested employees to apply for careers in management positions.
• Encouragement for women and minorities interested in management opportunities to participate in the online registry system.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree