Store Manager - Kay Jewelers - Burlington Mall

KAY•Burlington, MA

2d•Onsite

About The Position

At Kay Jewelers, we are dedicated to helping customers Celebrate Life and Express Love. As part of Signet Jewelers, a purpose-driven company, we offer dynamic career paths and rewarding opportunities to impact the lives of others and inspire love. Join us and contribute to a company that believes love inspires love and is "Great Place to Work-Certified"™.

Requirements

Minimum of 2 years of college preferred
At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
Advanced Communication skillset, both written and verbal.
Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills to provide effective team member training and excellent customer presentations.
Strong problem solving and conflict management skills to support internal and external customers.
Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.

Nice To Haves

Specialty retail or jewelry experience
Diamond Council of America (DCA) certified
Bilingual skills

Responsibilities

Lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development.
Champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience through personal selling, leadership, and coaching.
Communicate performance expectations and ensure all team members understand the impact of their performance on company success.
Coach and develop store staff to instill understanding of brand image and ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
Support and communicate the strategic relevance of corporate initiatives and execute corporate plans to produce desired results.
Ensure team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
Empower team members to respond to and resolve customer issues within established parameters and drive a high level of customer service through follow-up and customer outreach.
Compile and follow up on customer requests.
Attain sales projections and sales quotas and develop strategies to maximize personal and team members sales potential while achieving goals.
Observe operations to identify successes and opportunities for improvement, recognize strengths, and identify root causes of operational problems.
Coach store staff to address and correct operational issues.
Review and analyze reports, identify trends, opportunities, and available resources, and develop plans to address issues.
Keep management informed of competitor marketing, merchandising, and payment programs and advise management on new or changing merchandise and services needs and excesses.
Implement initiatives that will change behaviors to produce results.
Foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives with other Store Managers.
Responsible for the selection and development of talent to drive store growth.
Provide a compelling onboarding experience and ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Communicate performance expectations, set actionable goals for self and others, and monitor progress and performance against desired behaviors.
Maintain open communication with team members and management, encouraging participation and idea sharing.
Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards.
Establish a positive, professional work atmosphere where team members can bring their full selves to work and want to do their best.
Ensure all team members, guests, and vendors are treated with respect and valued for their contribution.
Respond promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information.
Maintain the neatness and cleanliness of the location to represent the banner.
Ensure compliance with Company policies and practices.
Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Perform additional duties and projects as assigned.
Consistently attend work as scheduled, which is considered an essential function of this job.