Store Manager at Pandora Boutique, Patrick Henry Mall

REEDS Jewelers•Newport News, VA

3d•Onsite

About The Position

REEDS Jewelers, a family-run company celebrating excellence since 1946, is seeking a strategic and service-driven Store Manager to lead a high-performing team within their REEDS + Pandora boutique located at Patrick Henry Mall. This location is exclusively Pandora-branded and operated by REEDS. Pandora is a global leader in self-expression through jewelry, known for its iconic charm bracelets, rings, and necklaces, with a commitment to sustainability and responsible craftsmanship. The Store Manager will be responsible for driving sales, developing talent, and delivering a client experience that aligns with REEDS’ luxury values, fostering an environment rooted in passion, integrity, and growth. Patrick Henry Mall is a primary shopping destination in Newport News, serving a diverse community.

Requirements

3+ years of leadership experience in luxury, specialty, or jewelry retail
Proven track record of meeting/exceeding sales goals
Strong leadership presence and talent development capabilities
Proficient in POS systems, Microsoft Office, and digital commerce tools
Availability to work a flexible schedule, including nights, weekends, and holidays
High School Diploma or Equivalent
Legal authorization to work in the U.S.

Nice To Haves

GIA coursework or certification
Deep passion for fine jewelry, timepieces, and Pandora

Responsibilities

Own store performance, exceeding sales goals and KPIs
Leverage sales analytics to drive strategy and opportunity
Lead by example as a selling manager and brand ambassador
Oversee visual presentation, product mix, and promotional execution
Deliver a seamless, personalized luxury experience to every customer
Inspire the team to build long-term client relationships through effective clienteling
Lead from the floor during peak moments and events
Actively seek and respond to client feedback
Recruit, train, and retain top-tier talent
Coach with consistency and clarity to support team growth and development
Create a culture of accountability, performance, and celebration
Facilitate continuous learning and ensure completion of training programs
Ensure flawless execution of daily operations
Monitor inventory, security, and loss prevention
Oversee compliance, safety, and store policy adherence
Maintain back-of-house organization and optimize operational efficiency