About The Position

At Kay Jewelers, we are dedicated to helping customers Celebrate Life and Express Love. As part of Signet Jewelers, a purpose-driven company and "Great Place to Work-Certified™", we offer dynamic career paths with rewarding opportunities to impact the lives of others and inspire love. Join us and be part of a team that values diversity, inclusion, and building lifetime customer relationships.

Requirements

  • Minimum of 2 years of college preferred
  • At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
  • Advanced Communication skillset, both written and verbal.
  • Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
  • Strong interpersonal skills to build effective employee and customer relationships.
  • Advanced presentation skills to provide effective team member training and excellent customer presentations.
  • Strong problem solving and conflict management skills to support internal and external customers.
  • Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
  • Ability to plan and organize tasks to meet deadlines and expectations.
  • Ability to work independently without immediate supervision.
  • Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team.
  • Ability to understand and thoroughly explain detailed information.
  • Reliable and dependable.

Nice To Haves

  • Preference will be given to candidates with specialty retail or jewelry experience.
  • Preference will be given to candidates that are Diamond Council of America (DCA) certified.
  • Bilingual skills are a plus.

Responsibilities

  • Lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development.
  • Champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience through personal selling, leadership, and coaching.
  • Communicate performance expectations and ensure all team members understand the impact of their performance on company success.
  • Coach and develop store staff to instill understanding of brand image and ensure consistent representation of the brand.
  • Support and communicate the strategic relevance of corporate initiatives and execute corporate plans to produce desired results.
  • Ensure team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
  • Empower team members to respond to and resolve customer issues within established parameters and drive a high level of customer service through follow-up and customer outreach.
  • Compile and follow up on customer requests.
  • Attain sales projections and sales quotas and develop strategies to maximize personal and team members sales potential.
  • Observe operations to identify successes and opportunities for improvement, recognize strengths and identify root cause of operational problems.
  • Coach store staff to address and correct operational problems.
  • Review and analyze reports, identify trends, opportunities and available resources, and develop plans to address issues.
  • Keep management informed of competitor marketing, merchandising, and payment programs and advise management on new or changing merchandise and services needs and excesses.
  • Implement initiatives that will change behaviors to produce results.
  • Work with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives.
  • Demonstrate an ability to motivate, persuade, and influence the actions of others.
  • Responsible for the selection and development of talent to drive store growth.
  • Provide a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.
  • Communicate performance expectations, set actionable goals for self and others, and monitor progress and performance against desired behaviors.
  • Maintain open communication with team members and management, encouraging participation and idea sharing.
  • Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards.
  • Establish a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best.
  • Ensure all team members, guests and vendors are treated with respect and valued for their contribution.
  • Respond promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information.
  • Maintain the neatness and cleanliness of the location to represent the banner.
  • Responsible for compliance with Company policies and practices.
  • Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
  • Perform additional duties and projects as assigned.
  • Consistent regular scheduled attendance is considered an essential function of this job.

Benefits

  • Total Rewards

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Education Level

Associate degree

Number of Employees

1-10 employees

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