Store Manager In Knoxville Tn

Dollar General•Knoxville, TN

18h

About The Position

The Store Manager is responsible for managing store employees and planning and implementing store processes, including ordering, receiving, stocking, merchandise presentation, selling, staffing, and support. The role ensures effective daily store operations, compliance with company procedures and applicable labor laws, accurate inventory and financial controls, and a clean, safe, well-organized environment for employees and customers. The manager also provides customer-service leadership and develops staff through recruiting, training, performance feedback, and ongoing support.

Requirements

Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform basic mathematical calculations, including percentages.
Knowledge of cash handling, cashier accountability, and deposit-control procedures.
Ability to perform IBM cash-register functions and generate reports.
Knowledge of inventory management and merchandising practices.
Effective oral and written communication skills.
Effective interpersonal skills.
Knowledge of recruiting, interviewing, hiring, counseling, and termination practices, including legal compliance and internal processes.
Knowledge of cash, facility, and safety-control policies and practices, including deposits, store keys, and the SAFE program.
Good organizational skills and attention to detail.
Ability to solve problems and handle varied situations with limited standardization.
Ability to lift up to 40 pounds frequently and up to 55 pounds occasionally.
Ability to walk and stand frequently, bend, stoop, and kneel frequently, and climb a ladder occasionally.
Regularly drive or provide personal transportation for bank deposits and occasionally for meetings or visits to other stores.

Nice To Haves

High school diploma or equivalent.
One year of management experience in a retail environment.
Bilingual Spanish speakers may be preferred at certain store locations.

Responsibilities

Recruit, select, retain, train, and develop qualified employees in accordance with labor laws and company policies.
Conduct performance evaluations, address performance gaps through solutions or counseling, and make recommendations about pay rates and advancement.
Communicate performance, conduct, and safety expectations; coordinate meetings and events related to safety, security, and policies.
Ensure appropriate staffing and effective daily opening and closing; personally open the store at least twice per week and close it at least twice per week.
Review operating statements to identify business trends, sales and profitability concerns, expense-control opportunities, potential shrink, and errors.
Order merchandise to meet or exceed in-stock targets; review ordering plans, seasonal direction, and inventory issues weekly; follow up on replenishment and cycle counts.
Facilitate merchandise staging, stocking, and storage according to company processes.
Ensure merchandise presentation, fixtures, pricing, and signage meet established practices.
Maintain accurate inventory by controlling damages, markdowns, scanning, paperwork, and facility controls.
Protect the store’s financial integrity through cashier accountability, key control, security practices, and cash-control procedures.
Provide leadership in delivering superior customer service.
Maintain a clean, organized, safe, and secure workplace and shopping environment.
Ensure the store has the tools needed to perform required tasks.
Follow company policies and procedures and ensure employee compliance.
Complete paperwork and documentation according to guidelines and deadlines.
Drive or provide personal transportation for bank deposits and, occasionally, management meetings or visits to other Dollar General stores.