Store Manager

Cycle Gear•Omaha, NE

22h•Onsite

About The Position

As a Store Manager (SM), you will be responsible for managing the store’s team members and the overall success of the store. You will partner with your Assistant Store Manager to hold your team accountable for meeting sales goals by ensuring that they provide friendly, enthusiastic customer service. You will be expected to maintain a strong sense of product knowledge, and to provide customers and team members with in-depth information on product features and benefits. You will also be responsible for managing all store operations, including opening and closing procedures, administering returns/store credit, managing schedules, performance metrics and standards, and dividing tasks amongst your team. You can expect our 5 Core Values to drive everything we do.

Requirements

Sales management, product sales, and/or customer service experience, ideally in a specialty retail environment.
Demonstrated ability to lead a team that delivers results.
Proven track record of teaching, motivating and holding a team accountable.
Experience with computers (MS Excel) and POS systems (RetailPro).
A self-starter mentality that consistently delivers an outstanding, personalized retail experience.
An open mind, and is eager to learn and be part of the riding community.

Nice To Haves

Motorcycle riding, knowledge, or interest (strongly desired, but not a requirement).

Responsibilities

Provide an outstanding shopping experience and deliver exceptional customer service.
Act as an essential sales driver, coach, and communicator, providing training, leading by example, and communicating sales goals.
Ensure that merchandising is completed according to MAPP, and that the store aesthetic is clean, stocked, and organized.
Stay up-to-date with brand and product knowledge, company information, sales and company-wide events, truly becoming a resource to your team and our customer base.
Build and retain a winning team by partnering with Talent Acquisition and actively recruiting in-store and in your local community.
Set a tone of friendly competition, so that your team works together when selling, and everyone understands when to step back and when to step up and offer help.
Deliver honest feedback in a way that motivates your team members to push for their best.
Represent Cycle Gear at special events, such as annual sales meetings, Bike Nights, local motorcycle venues and mechanic schools, etc.