Store Manager - Woodgrove Shopping Centre

Wow! Mobile Boutique•Nanaimo, BC

9d•Onsite

About The Position

Our team at WOW! mobile boutique™ is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our exceptional line-up of wireless carriers, latest devices and a wide-array of accessories means we can offer an unbiased solution as unique as our customers. Our team makes an impact every day by offering quality advice to customers across Canada – making WOW! mobile boutique Canada’s premiere wireless retailer. As a Store Manager, it is your responsibility to make sure your location is delivering excellence in customer experience; follows all operational policy and procedures and meets sales goals and objectives, while supporting the WOW! mobile boutique™ brand promise to provide the customer with the most helpful, friendly, unbiased advice. You lead by example and create an environment where team members receive regular coaching and development.

Requirements

3-5 years store supervision and management experience developed in a retail organization, preferably within the wireless or electronics sector
Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency
Computer aptitude with strong skills in Microsoft office
Comfortable with modern technology
Flexible to work a variety of shifts including evenings and weekends based on business needs

Nice To Haves

Diploma or Degree in Business, Marketing or equivalent

Responsibilities

Responsible for achieving all key business objectives including sales, revenue, customer experience and daily operations
Effectively communicates and participates in the achievement of all sales targets including activations, accessory and warranty attach and other identified KPIs
Enjoy leading a sales team in a dynamic and results driven culture
Ensures that all team members follow our sales process
Participate in and deliver coaching and training to your team
Validate staff promotional knowledge and sales skills
Consistently monitor sales floor to ensure high levels of integrity for yourself and your team
Daily execution of CRM tool, ensuring customer follow-up and CASL compliance
Ensure operational tasks are completed outside of operating hours where applicable
Audit all transactions daily and provide feedback where needed
Develop and execute quarterly objectives and goals
Attend and participate in all required scheduled calls or webinars
Optimize scheduling to best serve our customers and control shrink.
Inspire your team to deliver on our brand promise of Personalized, Unbiased, Advice
Lead by example in all required sales and operational behaviors
Ensure compliance of all policies and procedures
Responsible for inventory management receiving, signing, securing inventory and planogram changes
Maintain kiosk look and feel to high standard, as directed by marketing guidelines
Management of staff, including scheduling, training, coaching, and interviewing
Write and deliver Progressive Performance Management documentation
Continuously building a pipeline and proactively recruit