Store Manager

Bridgestone Americas•Middleton, WI

15d•$57,000 - $105,000•Onsite

About The Position

Bridgestone Retail Operations (BSRO) is seeking a Store Manager to manage a retail store location, ensuring tire unit sales, automobile service sales, customer retention, and overall operating profit opportunities are maximized. BSRO is part of Bridgestone Americas and operates over 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. The company emphasizes a supportive and diverse work environment, aiming to serve society with superior quality. The role offers competitive pay, formal training, performance incentives, paid vacation and holidays, competitive healthcare packages, and a 401k plan. A $2,500 sign-on bonus is offered for first-time hires.

Requirements

High School Diploma or equivalent
Demonstrated success in retail sales management
Problem solving as it relates to customer complaints
Aptitude to manage inventory, order scheduling, and ongoing merchandising displays
Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
Teammate and customer communication skills
Negotiation and conflict resolution skills
Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
Must have completed all of the current and required BSRO store education courses & modules required for this position

Nice To Haves

2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

Responsibilities

Manages Overall Store Operations (~35% of the time): Oversees workflow through the Customer Service Delivery System (CSDS) program, ensures customer satisfaction, resolves customer complaints, develops and implements customer retention strategies, determines customer satisfaction requirements, and establishes customer relationships. Handles daily customer sales and product/service concerns, and develops long-term customer relationships. Implements and directs monthly sales and marketing plans, sets goals for store and teammates, and manages financial aspects of the business. Protects store and company assets. Controls and directs operational tasks including inventories, payroll, bank deposits, teammate productivity, merchandising, sales promotions, and outside sales solicitations. Leads in-store behavior implementation for timely execution of organizational strategy. Decides inventory stocking levels and replenishment frequencies. Analyzes, appraises, and makes corrective changes to the store’s entire operation. Directly handles customers in sales, service, complaints, and adjustments. Grows profit through service or tire recommendations. Greets and handles customers to a conclusion in store and over the telephone. Handles customer complaints and tire adjustments. Develops customer loyalty and retention through relationship selling.
Coaches, Motivates, Leads Store Teammates (~35% of the time): Recruits, interviews, selects, coaches, develops, motivates, and leads store teammate staff. Manages and approves scheduling and staffing. Approves and handles employment termination if necessary. Creates a highly motivated team environment/culture. Develops and manages teammate retention programs. Uses negotiation and conflict resolution in managing store teammates. Establishes teammate performance standards and performs performance reviews. Determines individual teammate knowledge, skills, and abilities (KSA’s) levels and develops/instructs/educates teammates in areas of deficiency. Observes and recognizes opportunities for teammates and coaches to that. Determines specialized educational programs for teammates’ individual productivity and schedules them for completion. Conducts group and individual meetings with store teammates.
Additional Activities (~30% of the time): Greets and handles customers to a conclusion both in person and on telephone inquiries, while developing repeat customer business through relationship selling. Opens and/or closes the store as required, including cash control and asset protection. Attends all area and special meetings as required. Practices courtesy, honesty, and good judgment. Depending on store staffing, hours of operation, sales mix, workflow, and volume, helps to unload trucks of merchandise shipments, changes and balances tires in the service department, constructs store displays, and performs any other physical duties necessary to meet customer relationship requirements. Other duties as assigned or directed by Area Manager.