Store Manager

Walgreens•Florissant, MO

3d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store and improves its sales, profitability, and image through merchandising, protection of store assets, team member selection, training and development, and delivery of a distinctive customer and patient experience. The role oversees the store and pharmacy, daily operations, financial and business performance, inventory, compliance, and team performance. It also serves as a communication link between the store, district, and corporate teams and participates in community outreach. The Store Manager is expected to complete Walgreens School of Operations within six months of starting in the position and obtain pharmacy technician registration or licensure as required by state law. The position requires a flexible schedule, including extended days, evenings, and weekends.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Pharmacy technician license or registration as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure as soon as possible under state requirements and no later than 12 months after starting as Store Manager.
Willingness to work a flexible schedule that includes extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure.

Responsibilities

Monitor and analyze customer service; coach team members and develop improvement plans for retail and pharmacy service.
Greet customers and clinic patients, offer assistance, model customer-service practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening, closing, shift changes, task delegation, and scheduling.
Oversee store funds, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotions, pricing, and seasonal activity.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and transfers to limit outs and overstock.
Ensure execution of District Manager operational feedback and organize store work through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store grounds, arrange repairs and maintenance, and respond to emergencies.
Manage the assigned location in compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Ensure team members understand store technology and software systems and contact IT support to address system problems.
Follow company policies and procedures, maintain respectful coworker relationships, and complete special assignments as directed.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial, performance, KPI, asset-protection, pharmacy, and clinic data; develop action plans to improve sales, control costs, reduce loss, and improve performance.
Work with the pharmacy manager to improve pharmacy performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Work with the Clinic Coordinator or Manager to support clinic performance.
Identify sales opportunities and manage inventory levels in anticipation of demand and seasonal changes.
Manage team member performance, career progression, goals, feedback, recognition, training completion, and coaching.
Make hiring, promotion, and termination decisions; address discipline and employee issues with Employee Relations and Human Resources as appropriate.
Develop employee performance plans and follow up by deadlines; monitor and approve team member compensation.
Promote teamwork and motivation, ensure fair treatment and compliance with company policies and employment laws, and communicate regularly with team members.
Participate in company and on-the-job training, complete required Walgreens School of Operations training, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
Pursue self-development and build knowledge of retail, management, and pharmacy practices.
Serve as liaison between district, corporate, and store teams; communicate requests, feedback, and initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.