Store Manager - Zales Outlet - Tanger Outlet Center - Deer Park

Signet Jewelers•Deer Park, NY

4d•$50,000 - $84,700•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Zales Outlet store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The manager communicates performance expectations and company initiatives, coaches staff on brand representation and store execution, and leads the team in achieving sales goals. The role includes hiring and developing talent; onboarding and coaching team members in operations, sales, customer service, product knowledge, inventory control, and visual merchandising; maintaining accurate team-member records; and encouraging open communication and idea sharing. The manager monitors and analyzes performance and operational reports, identifies trends and improvement opportunities, develops plans to address issues, and keeps management informed about competitors and merchandise or service needs. The position also requires maintaining store cleanliness, following company policies, responding to management directives, and controlling discounting, expenses, payroll, and repair departments to improve sales performance and profit margins. The schedule should generally target five days and 40 hours per week during non-peak periods, with opening and closing shifts scheduled according to store needs. Hours increase during peak selling periods. The role regularly includes weekends, evenings, holidays, and extended hours, and may require travel to training sessions and business meetings, including air and overnight travel.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines and expectations, work independently, set priorities, develop plans, delegate effectively, and explain detailed information.
Reliable and dependable.
Ability to communicate with and comprehend others; stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to work weekends, evenings, holidays, and extended hours, and to travel to training sessions and business meetings, potentially by air and overnight.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell, lead, and coach team members to deliver a best-in-class customer experience.
Communicate performance expectations, company strategy, and corporate initiatives; ensure team members understand goals and how to achieve them.
Train the team to provide exceptional customer service, conduct customer outreach and follow-up, compile and follow up on customer requests, and resolve customer issues within established parameters.
Attain company sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Review and analyze reports, identify trends and operational improvement opportunities, determine root causes of problems, and develop plans to address them.
Keep management informed about competitor marketing, merchandising, and payment programs and changing merchandise or service needs.
Collaborate with other Signet store managers in the area to share information, resources, and objectives.
Select, onboard, coach, and develop talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals, monitor team performance, maintain open communication, and keep team-member data accurate in company systems.
Establish a respectful, inclusive, and professional workplace where team members, guests, and vendors are valued.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness and comply with company policies and practices.
Control discounting, expenses, payroll, and repair departments to support sales performance and profit margins.
Work a schedule that provides effective store leadership, coverage, and time to coach and train; hours increase during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.