Store Manager - Lisa Gozlan Kitsilano

Lisa Gozlan•Vancouver, BC

9d•CA$55,000 - CA$65,000•Onsite

About The Position

Lisa Gozlan Jewelry is seeking a dynamic, results-driven Store Manager to lead one of our retail boutiques. Reporting to the District Manager, the Store Manager is responsible for the overall leadership, performance, and profitability of the boutique. As the senior leader within the store, the Store Manager is accountable for driving sales growth, delivering an exceptional luxury client experience, developing a high-performing team, and ensuring operational excellence across all areas of the business. The Store Manager serves as the embodiment of the brand, fostering a culture of service, accountability, and excellence while cultivating meaningful client relationships and inspiring team success. This individual provides strategic direction, business leadership, and operational oversight to ensure the boutique consistently exceeds performance expectations, while ensuring every client interaction reflects the elevated Lisa Gozlan brand.

Requirements

2-3 years of retail leadership experience (jewelry, luxury, or high-end fashion retail preferred)
Proven ability to lead, motivate, and develop a sales team to achieve and exceed goals.
Strong business acumen, with experience analyzing retail metrics and using data to drive decisions.
Exceptional interpersonal, communication, and client relationship-building skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
Hands-on, proactive problem solver with a positive and professional presence on the sales floor.
Strong understanding of visual merchandising and boutique layout strategies.
Track record of creating a culture of engagement, teamwork, and high performance.
Passion for jewelry, fashion, and styling, with strong product knowledge and an eagerness to continue learning.
Proficient with retail technology systems (POS, scheduling, reporting platforms).
Flexible schedule, including availability for evenings, weekends, and holidays.

Responsibilities

Develop and execute strategic business plans to achieve and exceed sales, profitability, and operational objectives.
Drive overall showroom performance by monitoring key performance indicators, analyzing business trends, and implementing proactive action plans.
Establish and communicate clear sales goals and performance expectations for the management team and sales associates.
Identify opportunities to increase revenue through client acquisition, retention initiatives, community engagement, events, and strategic partnerships.
Analyze sales performance, client behavior, inventory productivity, and market trends to optimize business results.
Maintain accountability for achieving showroom targets related to sales, profitability, customer satisfaction, and operational efficiency.
Lead the execution of corporate initiatives, product launches, seasonal campaigns, and marketing activations.
Develop strategies to maximize conversion, average order value, units per transaction, and repeat business.
Champion an exceptional and consistent Lisa Gozlan client experience that exceeds expectations and reinforces brand loyalty.
Foster a client-centric culture where personalized service, relationship-building, and Lisa Gozlan brand values are embedded in every interaction.
Ensure client concerns are promptly and professionally resolved while preserving the integrity of the brand experience.
Monitor customer feedback and implement initiatives that enhance client satisfaction and long-term loyalty.
Drive Happy Club enrollments, the brand’s loyalty program for clients, and ensure consistent utilization of brand tools to strengthen customer relationships.
Recruit, develop, and retain a high-performing team that embodies the brand's values and service philosophy.
Provide inspirational leadership that promotes accountability, collaboration, engagement, and professional growth.
Coach and mentor Assistant Store Managers, Floor Managers, Senior Sales Associates, and Sales Associates to maximize performance and career development.
Conduct regular performance evaluations, development discussions, and succession planning initiatives.
Foster a culture of continuous learning through training, product education, and sales skill development.
Recognize and reward individual and team achievements while addressing performance concerns effectively and professionally.
Promote diversity, inclusion, respect, and employee well-being throughout the boutique.
Serve as a role model for professionalism, integrity, and leadership excellence.
Maintain overall accountability for showroom operations, ensuring all processes are executed efficiently and in compliance with company standards.
Oversee opening and closing procedures, cash management, security protocols, inventory controls, and operational reporting.
Ensure adherence to company policies, procedures, legal requirements, and loss prevention standards.
Monitor operational performance and implement improvements to increase efficiency and effectiveness.
Partner with corporate departments to ensure seamless execution of operational initiatives and business priorities.
Maintain a safe, secure, and well-organized environment for clients and employees.
Oversee inventory management, stock integrity, receiving, transfers, and annual inventory processes.
Ensure operational excellence is consistently achieved across all areas of the boutique.
Maintain a visible and active presence on the sales floor, leading by example in both sales and service.
Inspire and motivate the team to consistently achieve ambitious performance goals.
Provide strategic direction and real-time support during peak business periods and significant client interactions.
Ensure associates deliver consultative and curated selling experiences that reflect the sophistication of the brand.
Monitor sales behaviors and provide coaching to improve conversion, productivity, and client engagement.
Establish a culture of sales excellence through accountability, recognition, and continuous development.
Ensure the showroom consistently reflects the brand's luxury image and visual standards.
Oversee execution of visual merchandising directives, product launches, window displays, and promotional presentations.
Maintain impeccable presentation standards throughout all client-facing and operational areas.
Conduct regular assessments of the boutique environment and implement improvements where necessary.
Ensure product displays support sales objectives while showcasing the craftsmanship and prestige of the brand.
Represent the brand with professionalism, sophistication, and authenticity at all times.
Build strong relationships within the local community and luxury market to increase brand visibility and business opportunities.
Support regional and corporate initiatives designed to strengthen brand awareness and client engagement.
Act as a trusted advocate for the brand's heritage, craftsmanship, values, and commitment to excellence.
Encourage team members to embody and promote the brand culture in every client interaction.