Store Manager

Walgreens•Hasbrouck Heights, NJ

2d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and image through merchandising, protection of store assets, team member selection and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial controls, inventory, merchandising, compliance, customer service, and the performance and development of team members. The Store Manager also analyzes business performance, develops plans to grow sales and control costs, supports pharmacy and clinic performance, and serves as a communication link between the store, district, corporate, and the community.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a High School Diploma/GED and 5 years of retail management experience.
Pharmacy technician licensure as required by state, pharmacy assistant status in Washington state, or pharmacist licensure as soon as possible under state law requirements and no later than 12 months after the Store Manager start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Pharmacy technician licensure as required by state, pharmacy assistant status in Washington state, or pharmacist licensure.

Responsibilities

Monitor and analyze customer service, coach team members, create improvement plans, greet customers and clinic patients, model service best practices, and resolve customer complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team member scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal promotions.
Analyze inventory trends and manage ordering, stock levels, and liquidation to prevent out-of-stocks and overstock; supervise receiving, stocking, pricing, returns, and merchandise transfers.
Ensure execution of District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations governing store operations and the sale of alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff can use store computer and technology systems and software, and contact IT support to resolve system problems.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks.
Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, review KPIs daily, and prepare to discuss them with district management.
Review asset protection data and develop and implement plans to reduce loss.
Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory to support store and pharmacy growth and performance, anticipating fast-selling items and seasonal changes.
Manage team member performance through responsibility assignments, goals, observation, feedback, recognition, and career progression.
Monitor completion of required training, including pharmacy training, and coach team members.
Make hiring, promotion, and termination decisions; address and discipline team member issues and involve Employee Relations and Human Resources as appropriate.
Develop employee performance plans and follow up by established deadlines; monitor and approve team member compensation.
Promote teamwork and motivation, establish expectations, track results, communicate the store vision, and maintain fair treatment and compliance with company policies and employment laws.
Communicate regularly with team members through individual discussions and group meetings, solicit input, answer questions, and support open communication.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
Pursue self-development by monitoring performance, setting high standards, learning about retail, management, and pharmacy, and seeking best practices.
Serve as a liaison between district, corporate, and the store; communicate requests and feedback and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.