Store Manager - Ottawa Region

Chatters Limited Partnerships•Ottawa, ON

1d•Onsite

About The Position

At Chatters, beauty is more than what we do, it’s how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel welcome, empowered, and excited to explore their personal style. We are looking for a Store Manager based out of Ottawa, Ontario!

Requirements

Minimum 5 years of retail leadership experience
Proven success leading teams, driving sales performance, and managing operations
Strong background in inventory management, scheduling, payroll, and budgeting
Passion for beauty and delivering exceptional customer experiences
Excellent communication, organization, and time-management skills
Ability to multitask and problem-solve in a fast-paced environment
Reliable, accountable, and solution-oriented leadership style
Comfortable using POS systems and basic computer programs
Flexible availability, including days, evenings, and weekends

Nice To Haves

Salon experience is considered an asset

Responsibilities

Lead and oversee daily retail and salon operations to deliver a seamless, elevated customer experience
Coach, develop, and inspire a high-performing team to achieve sales, service, and operational goals
Own scheduling, payroll, inventory management, budgeting, and performance planning
Ensure the salon is clean, well-stocked, and beautifully merchandised to Chatters’ standards
Build strong relationships with customer, creating loyalty through consistent and memorable experiences
Analyze performance metrics and take action to drive results and continuous improvement
Lead hiring, onboarding, training, and ongoing development of team members
Act as the primary leader on the floor, solving problems and making decisions that positively impact the business, customers, and team