(USA) Store Manager - Supercenter
About The Position
The Store Manager is responsible for directing the management team and associates in facility operations, merchandising, and company direction. This role involves developing a strategic vision aligned with company and market plans, and providing supervision and development opportunities for associates in a dynamic environment that may present challenges such as high turnover, engagement issues, and recruiting difficulties. The Store Manager upholds the company's Open Door Policy, ensuring compliance with policies and procedures, and maintaining quality assurance, safety, and operational standards. They also drive financial performance by achieving sales and profit goals, controlling expenses, and developing action plans to correct deficiencies. Additionally, the Store Manager models and enforces customer service standards, drives sales through effective merchandise presentation and inventory management, and ensures the success of the Academy training environment and store standards. This role involves attracting and maintaining a skilled and engaged workforce, cultivating an environment of integrity and ethics, and leveraging internal and external partnerships for business goals. The Store Manager is expected to build high-performing teams, embrace diversity, and create a culture of belonging. They will also act with integrity, serve customers by putting them first, and strive for excellence by driving continuous improvement and adopting new technologies.
Requirements
- Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination.
- Successful completion of all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store
- Running a fresh or dry grocery area
Responsibilities
- Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and associates in facility operations, merchandising, and company direction.
- Provides supervision and development opportunities for associates, including recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, and recognition.
- Upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources, reviewing policies, and providing resolution.
- Ensures compliance with company policies and procedures by anticipating and responding to compliance issues, navigating challenging compliance requirements, and developing relationships with officials.
- Analyzes and interprets reports, implements and monitors asset protection and safety controls, maintains quality assurance standards, and oversees safety and operational reviews.
- Develops and implements action plans to correct deficiencies and provides direction on executing company programs and strategic initiatives.
- Initiates, directs, and participates in community outreach programs, encouraging associates and managers to serve as community members and establishing relationships with key individuals or groups.
- Drives the financial performance of the facility by ensuring sales and profit goals are achieved, controlling expenses, interfacing with market teams to drive margins, and developing plans to correct financial deficiencies.
- Models, enforces, and provides direction on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved.
- Drives sales by accounting for dynamic indicators, ensuring effective merchandise presentation, proper pricing, signing, and in-stock levels, and budgeting/forecasting sales.
- Ensures the success of the Academy training environment and store standards by meeting requirements, creating an engaging environment, integrating Academy associates, and engaging trainees.
- Serves as a visible operations champion in the Academy program, acting as an advocate across supported markets and participating in talent and succession planning.
- Provides overall direction by analyzing business objectives and customer needs, developing business strategies, determining resource requirements, evaluating operational processes, and identifying improvement opportunities.
- Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, and supporting mentorship and succession planning.
- Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices.
- Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading community outreach initiatives.
- Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and creates opportunities for all associates to thrive.
- Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
- Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance, models company values, and holds oneself and others accountable.
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying business models to all plans.
- Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers all stakeholders when making plans.
- Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
- Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Tuition, books, and fees completely paid for by Walmart through Live Better U (for eligible associates)
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
