Store Manager

glassybaby•Seattle, WA

just now•Onsite

About The Position

The Store Manager is the business owner of the store, responsible for driving sales performance, leading a high-performing team, and providing exceptional customer experience. This role oversees all aspects of the store, including sales, staffing, merchandising, operations, and customer engagement, while bringing the glassybaby brand and mission to life every day.

Requirements

Proven ability to drive sales through team leadership, clienteling, and customer connection
Strong leadership skills with the ability to coach, develop, and hold teams accountable to results
Excellent communication, organization, and problem-solving skills
Proactive, self-starter with a strong ownership mindset and follow-through
Ability to manage multiple priorities, timelines, and competing demands in a fast-paced environment
Comfortable working through ambiguity in a growing and evolving organization
Ability to plan and execute in-store events and activations that drive traffic and engagement
Strong interpersonal skills with the ability to build relationships within the local community
Comfortable using data and reporting to assess performance and adjust strategies
Ability to work a flexible schedule, including evenings, weekends, and select holidays
5+ years of retail experience, with 2–3+ years in a leadership role
Proven ability to drive sales and manage overall store performance
Strong understanding of retail operations, merchandising, and customer experience
Ability to analyze business performance using retail reporting and metrics

Nice To Haves

Experience with clienteling, customer outreach, or in-store events/activations preferred
Experience with Shopify or similar POS and retail systems preferred
Bachelor’s degree or equivalent experience preferred

Responsibilities

Own and deliver monthly and annual sales goals
Analyze business performance and adjust strategies to drive results
Lead the team to achieve sales, service, and productivity goals
Drive clienteling to build repeat business and customer loyalty
Share regular sales insights and performance updates with leadership
Hire, onboard, train, and develop a high-performing team
Set clear expectations and hold team accountable to results and behaviors
Coach performance in real time and provide ongoing feedback
Create schedules aligned to sales goals and labor targets
Foster a positive, professional, inclusive, and high-energy store culture
Deliver exceptional and consistent customer service
Lead by example on the sales floor
Confidently share the glassybaby brand story, mission, and product knowledge
Resolve customer issues with empathy and professionalism
Maintain store presentation, cleanliness, and merchandising to brand standards
Execute weekly visual direction and seasonal updates
Ensure the store is always customer-ready
Plan and execute monthly in-store events and activations to drive traffic and sales
Conduct outreach to support event attendance and engagement
Partner with leadership and marketing on key brand moments and launches
Leverage events to build relationships, increase repeat visits, and grow the customer base
Own inventory flow in and out of the store to optimize sales and minimize shrink
Execute inventory counts, transfers, and reconciliations accurately
Partner with warehouse, production, and accounting teams as needed
Ensure operational processes and systems are followed consistently
Build and maintain strong relationships with local customers and community
Represent the brand within the local market
Drive customer retention through ongoing engagement and service