Store Manager - 5438
About The Position
The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role ensures facilities meet cleanliness standards, maintains financial accuracy through effective reporting and controls, and delivers operational excellence. Store Managers build customer relationships through in-person and phone interactions, present a structured sales process, and manage customer accounts. The position includes customer service and sales, site maintenance and safety inspections, resolving customer concerns, handling cash and customer payments, managing delinquent accounts and routine administrative tasks, and maintaining professional relationships with Extra Space employees. The work may involve indoor and outdoor duties, varying physical demands, and exposure to seasonal weather conditions.
Requirements
- At least 2 years of customer-facing work experience.
- A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
- High school diploma or GED.
- Ability to perform indoor and outdoor duties, including standing, walking, climbing stairs, bending, sitting, and lifting.
- Ability to regularly lift or move items up to 35 lbs. and occasionally up to 50 lbs.
Nice To Haves
- Leadership experience.
- Sales experience.
- College education.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Maintain cleanliness of the site, including the office, storage building interiors and exteriors, and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
- Establish and maintain professional relationships with Extra Space employees.
- Perform additional duties as assigned.
Benefits
- Daytime hours, with the potential for Sundays off depending on location.
- Growth opportunities throughout the U.S.
- Competitive starting pay.
- Paid time off accrued throughout the year, increasing with years of service.
- 401(k) match with Traditional and/or Roth choices.
- Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
- EXTRA Healthy Wellness Program with rewards toward medical premiums.
- BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
