Store Manager – Fine Jewelry

Nelson Coleman & Sons•Woodbridge, VA

2d•Onsite

About The Position

Jewelry By Designs, A Nelson Coleman Company, has a rich history in the jewelry industry, boasting generations of family jewelers with vast experience uncovering, creating, and designing a holistic jewelry experience customized to each client's unique wants and needs. Our mission is to enrich the lives of individuals in our community through a team united by our core values: to thrive through change, to guide through education, to be devoted to community, to make it easy, and to be open to all. The Opportunity We're looking for an experienced, driven, and people-first leader to join us as Store Manager at our Woodbridge, VA location. In this role, you'll set the tone for an exceptional client experience, lead a talented team of jewelry professionals, and take ownership of a store that truly means something to the community it serves. If you love jewelry, thrive in a fast-paced retail environment, and lead by example - we want to hear from you.

Requirements

Associate's degree required; Bachelor's preferred
Minimum 5 years of experience managing a sales team in a retail environment
Proven track record of achieving sales goals as both a manager and individual contributor
Experience hiring, training, coaching, and managing performance in a retail setting
Ability to build sales forecasts, analyze sales data, and manage store budgets
Strong communication skills - written and verbal
Proficient in CRM systems and Microsoft Excel
Working knowledge of current jewelry trends, precious metals, and gemstones
Resourceful problem-solver with a strong work ethic and a commitment to excellence
Availability to work weekends

Nice To Haves

Accredited Jewelry Professional (AJP), GIA Graduate Gemologist, or Graduate Diamonds certification preferred - but not required on day one- we will help you get there

Responsibilities

Lead, coach, and develop a high-performing sales team daily - praising great work publicly, addressing concerns privately, and building a culture of excellence
Own store performance: set and monitor individual and team sales goals, drive closing ratios, and consistently meet or exceed targets
Oversee all day-to-day operations including opening/closing procedures, scheduling, inventory management, security protocols, and store maintenance
Build and maintain lasting relationships with clients and referral sources through regular networking (10 hours/month goal)
Execute strategic marketing plans from the corporate Marketing Department, including development of local collateral materials
Manage hiring, onboarding, and ongoing performance for all store associates
Step in as needed to support Sales Associates, Jewelry Designer, Customer Service, and Repair Processor roles
Conduct daily floor sales meetings and maintain open, proactive communication with your team and the regional management team
Serve as a key holder, including responding to emergency calls and alarm response as needed