Store Manager in Training - Huntersville - Full Time

Goodwill Industries of the Southern Piedmont • Huntersville, NC

8d • Onsite

About The Position

This role offers the opportunity to earn quarterly incentive pay based on store performance, giving you the chance to be rewarded for helping exceed net income goals. Eligible team members can earn additional quarterly payouts, with the potential to earn up to over $1,000 per quarter based on results. Assists with the management, leadership, and operations of a retail store and donation center by performing the following duties. Works with District Manager and Store Managers to develop operational and leadership skills necessary to perform the duties of a Store Manager. Directs activities verbally, written and physically for retail store to ensure that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention and development of staff. Supports the Store Manager in interviews, hiring, and completing onboarding process for all new hires. Ensures all employees are trained and developed in their job position. Additionally ensures all employees attend all orientations and classes required by training department. Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed Agency policies. Coordinates shipments and makes adjustments to ensure store has adequate product to achieve all sales goals. Opens and closes the retail store and performs all administrative and clerical duties including making bank deposits and securing the building at the direction of the Store Manager and in accordance with established guidelines. Issues refunds and resolves customer complaints. Ensures that customers and donors receive prompt, courteous service. Manages the production of donated goods to achieve maximum sales potential in accordance with established guidelines. Rotates, categorizes, and arranges merchandise by color according to established guidelines. Performs work of store personnel as needed. Maintains and motivates a positive sales team through communication, incentives, and evaluations. Reports known or suspected security and/or theft problems to the Store Manager or other member of management. Supervises store personnel and store activities in the absence of /and at the direction of the Store Manager; see Supervisory Responsibilities below. Supervises store employees in the absence of/and at the direction of the Store Manager or District Manager. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include assisting the Store Manager and Retail Operations Director or Area Operations Director with interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; budget management. Reports the need for building and equipment repairs and replacements to the Store Manager and/or Retail Operations Director or Area Operations Director. Performs other job-related tasks as assigned by the Store Manager and/or Retail Operations Director or Area Operations Director.

Requirements

• High school diploma or general education degree (GED) and two years of retail management experience; or equivalent combination of education and experience.
• Valid Driver's License (Class C), car insurance and reliable automobile.

Responsibilities

• Assists with the management, leadership, and operations of a retail store and donation center.
• Works with District Manager and Store Managers to develop operational and leadership skills necessary to perform the duties of a Store Manager.
• Directs activities verbally, written and physically for retail store to ensure that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention and development of staff.
• Supports the Store Manager in interviews, hiring, and completing onboarding process for all new hires.
• Ensures all employees are trained and developed in their job position. Additionally ensures all employees attend all orientations and classes required by training department.
• Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed Agency policies.
• Coordinates shipments and makes adjustments to ensure store has adequate product to achieve all sales goals.
• Opens and closes the retail store and performs all administrative and clerical duties including making bank deposits and securing the building at the direction of the Store Manager and in accordance with established guidelines.
• Issues refunds and resolves customer complaints. Ensures that customers and donors receive prompt, courteous service.
• Manages the production of donated goods to achieve maximum sales potential in accordance with established guidelines.
• Rotates, categorizes, and arranges merchandise by color according to established guidelines.
• Performs work of store personnel as needed.
• Maintains and motivates a positive sales team through communication, incentives, and evaluations.
• Reports known or suspected security and/or theft problems to the Store Manager or other member of management.
• Supervises store personnel and store activities in the absence of /and at the direction of the Store Manager.
• Supervises store employees in the absence of/and at the direction of the Store Manager or District Manager.
• Assists the Store Manager and Retail Operations Director or Area Operations Director with interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; budget management.
• Reports the need for building and equipment repairs and replacements to the Store Manager and/or Retail Operations Director or Area Operations Director.
• Performs other job-related tasks as assigned by the Store Manager and/or Retail Operations Director or Area Operations Director.

Benefits

• Annual merit increases
• Production bonuses
• Career development and skill training classes at no cost
• Generous team member discount
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Quarterly incentive pay based on store performance
• Additional quarterly payouts (potential to earn up to over $1,000 per quarter based on results)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED