Store Manager in Training-Full-time-West

Goodwill Industries of the Southern Piedmont•Cornelius, NC

8d•Onsite

About The Position

Assists with the management, leadership, and operations of a retail store and donation center. This role involves developing operational and leadership skills necessary to perform the duties of a Store Manager. The position directs activities for the retail store to ensure satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention, and staff development. The Store Manager in Training also supports the Store Manager in interviews, hiring, and onboarding new hires, and ensures all employees are trained and developed in their job positions. This role requires confirming daily sales reports and cash receipts, coordinating shipments, opening and closing the store, issuing refunds, resolving customer complaints, managing the production of donated goods, rotating and categorizing merchandise, and motivating a positive sales team. The individual will report security and theft problems and supervise store personnel and activities in the absence of the Store Manager or District Manager.

Requirements

High school diploma or general education degree (GED) and two years of retail management experience; or equivalent combination of education and experience.
Valid Driver's License (Class C), car insurance and reliable automobile.

Nice To Haves

Commitment to Goodwill’s Mission & Core Values
Models and champions Goodwill’s Mission and Core Values
Champions inclusion activities, strategies, and initiatives
Models high-level services that differentiate Goodwill from other organizations
Effectively models approachability and openness
Effectively tailors communication to the appropriate audience
Encourages staff to utilize tools to support their development
Encourages staff accountability for meeting goals and producing high-quality results
Effectively transfers learning from one situation to another
Effectively works within financial guidelines and reports all financial irregularities immediately to management
Tempers personal emotions and escalates sensitive issues to the appropriate level of management
Effectively models sound professional ethics
Champions the awareness and impact of change

Responsibilities

Travel to other retail locations within and outside of assigned home district.
Works with District Manager and Store Managers to develop operational and leadership skills necessary to perform the duties of a Store Manager.
Directs activities verbally, written and physically for retail store to ensure that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention and development of staff.
Supports the Store Manager in interviews, hiring, and completing onboarding process for all new hires.
Ensures all employees are trained and developed in their job position. Additionally ensures all employees attend all orientations and classes required by training department.
Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed Agency policies.
Coordinates shipments and makes adjustments to ensure store has adequate product to achieve all sales goals.
Opens and closes the retail store and performs all administrative and clerical duties including making bank deposits and securing the building at the direction of the Store Manager and in accordance with established guidelines.
Issues refunds and resolves customer complaints. Ensures that customers and donors receive prompt, courteous service.
Manages the production of donated goods to achieve maximum sales potential in accordance with established guidelines.
Rotates, categorizes, and arranges merchandise by color according to established guidelines.
Performs work of store personnel as needed.
Maintains and motivates a positive sales team through communication, incentives, and evaluations.
Reports known or suspected security and/or theft problems to the Store Manager or other member of management.
Supervises store personnel and store activities in the absence of /and at the direction of the Store Manager; see Supervisory Responsibilities below.
Supervises store employees in the absence of/and at the direction of the Store Manager or District Manager.
Assists the Store Manager and Retail Operations Director or Area Operations Director with interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; budget management.
Reports the need for building and equipment repairs and replacements to the Store Manager and/or Retail Operations Director or Area Operations Director.
Performs other job-related tasks as assigned by the Store Manager and/or Retail Operations Director or Area Operations Director.