Store Manager II Full Time(Pelham NY)

TD Bank • Pelham, NY

10d • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of a consumer banking business by managing a store portfolio that includes deposits, loans, fees, and expenses. The role leads, coaches, and motivates the store team to deliver a strong employee and customer experience while achieving business results through solutions and referrals. It focuses on deepening customer relationships, putting customers first, and connecting them with appropriate specialists.

The position manages a medium-sized store and team, and may oversee a medium, complex, or de novo store. It is accountable for store and individual performance metrics, store budget, customer service, business development, operational excellence, and risk management. The Store Manager II may manage multiple locations or a diverse and complex customer base, serves as a peer mentor to developing store managers, and is the highest point of escalation within the store for customer and partner issues. The role originates loan applications, handles conditions of lending, conducts loan closings, and maintains active NMLS registration.

The manager hires, develops, coaches, and evaluates colleagues; sets goals and performance objectives; promotes teamwork and a fair, diverse workplace; and ensures adherence to HR policies and bank procedures. The position partners with specialists and other business lines to grow customer relationships and the store portfolio, supports community engagement, and ensures effective controls and compliance with applicable banking and lending requirements. The role requires eligibility for employment with a covered financial institution and eligibility for NMLS mortgage loan originator registration, as well as satisfactory background and credit checks.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 4 years of experience demonstrating business development skills, including conceptualizing and implementing strategies.
• At least 4 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank product lines and services and an understanding of store operations and security.
• Ability to manage competing priorities and strategically align activities with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration; eligibility for registration as a mortgage loan originator under the SAFE Act.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications concerning government-agency findings.

Nice To Haves

• Notary license.

Responsibilities

• Manage a store portfolio, including deposits, loans, fees, expenses, budget, and business growth.
• Lead, hire, coach, develop, and motivate store colleagues; set goals, manage performance and compensation decisions, and address disciplinary matters as needed.
• Oversee a medium-sized store and team, potentially including a complex or de novo store, and manage multiple locations or customer segments if required.
• Achieve store and individual performance metrics and customer experience targets.
• Manage customer service and advice, coach colleagues on products and services, and participate in resolving customer issues and complaints.
• Build customer relationships and promote customer-centered needs-based conversations, referrals, and appropriate connections to specialists.
• Promote the bank’s presence in the community through business groups, initiatives, and fundraisers.
• Oversee store premises, colleague scheduling, and complex daily operational and administrative duties.
• Create store-specific strategies and use reporting to identify opportunities to acquire customers and deepen relationships, driving deposit, investment, and loan growth.
• Partner with Small Business, Commercial, Consumer Lending, Wealth, and other specialists or business lines to grow and advise customers.
• Manage the store budget and expenses to meet revenue and expense objectives.
• Promote partnership across Retail and other lines of business, including Digital, and proactively develop relationships with prospects and centers of influence.
• Ensure operational excellence, accurate customer transactions, and compliance with bank policies, procedures, conduct standards, and regulatory requirements.
• Identify, manage, and escalate risk, including non-standard or high-risk transactions and activities; maintain effective risk controls and keep current on emerging issues and regulatory changes.
• Originate loan applications, handle conditions of lending, and conduct loan closings.
• Maintain active NMLS registration and meet applicable loan-originator and mortgage-loan-originator eligibility requirements.
• Act as the store’s highest escalation point for customer, internal-group, and partner issues; mentor developing store managers.
• Set team objectives, monitor results, provide feedback and performance reviews, reward or address performance, and ensure HR policies and guidelines are followed.
• Recruit a diverse, qualified workforce; foster an equitable and cohesive team and encourage collaboration, communication, and escalation of business challenges.
• Serve as a brand ambassador and, at higher levels, support market or regional change management, performance management, and talent pipeline development.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, with eligibility for cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager