Store Manager II Central Ave. Albany, NY

TD • Albany, NY

9d • $91,000 - $136,240 • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of TD’s Consumer Business by managing a store portfolio that includes deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Store team to deliver a strong employee and customer experience, meet performance goals, and grow customer relationships through needs-based solutions and referrals.

The position manages a medium-sized store and team, oversees store performance and operations, and may manage multiple locations or a diverse and complex customer base. It provides leadership in hiring, staff development, performance management, compensation decisions, teamwork, and disciplinary actions. The Store Manager II is also an escalation point for customer and internal issues, originates loan applications, handles lending conditions and loan closings, and maintains active NMLS registration.

The role is accountable for customer experience, business growth, operational excellence, risk management, regulatory compliance, and the development of a high-performing team. It partners with internal specialists and other business lines, represents the Bank in the community, and manages the Store budget and performance objectives.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• At least 4 years of experience demonstrating business development skills, including the ability to conceptualize and implement strategies.
• At least 4 years of leadership and coaching experience; supervisory experience is required.
• Small Business and Consumer lending experience.
• Knowledge of bank products and services, Store operations, and security.
• Ability to manage competing priorities and align activities strategically to meet Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for registration as a registered mortgage loan originator with the NMLS.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Notary License.

Responsibilities

• Lead, coach, and motivate the Store team to deliver a positive customer and colleague experience and achieve business results.
• Hire and develop talent; set objectives; manage performance, compensation decisions, feedback, and disciplinary actions as needed.
• Manage a medium-sized store and team, including store portfolio growth, budget, expenses, revenue, and performance metrics.
• Create and execute store-specific strategies to grow deposits, investments, loans, customer relationships, and the overall Store portfolio.
• Use reporting to identify opportunities to acquire and deepen customer relationships and partner with Specialists and other business lines to serve customers.
• Promote the Bank’s presence and brand in the community through participation and leadership in community groups, initiatives, and fundraisers.
• Coach colleagues on services, products, advice-giving, sales conversations, customer issue resolution, and customer experience.
• Ensure customer issues are resolved appropriately and participate in negotiation and problem resolution when necessary.
• Oversee store premises, scheduling, and complex daily operational and administrative duties.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Ensure due diligence and accuracy in customer transactions and activities, and ensure colleagues understand and follow operating policies and procedures.
• Identify, manage, and escalate risks, including non-standard or high-risk transactions; maintain effective risk management and control practices.
• Keep abreast of emerging issues, trends, and regulatory requirements and assess their potential impacts.
• Support referrals and partnerships across business lines through ongoing training and coaching.
• Foster teamwork, a fair and equitable workplace, colleague engagement, effective communication, and timely escalation of business challenges.
• Recruit a diverse and qualified workforce and develop team skills and capabilities to meet business needs.
• Act as a brand ambassador internally and externally, and potentially lead market or regional change management and talent pipeline development at the highest levels.
• Maintain active registration status with the NMLS.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity incentive awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager