Store Manager I - Lewiston, ME

TD Bank • Lewiston, ME

16h • Onsite

About The Position

The Store Manager I develops, leads, and contributes to the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Store team to deliver a strong employee and customer experience while meeting business goals through solutions and referrals. The manager grows customer relationships, puts customers first, and connects them with the appropriate specialists to meet their needs and provide advice.

The position manages a small-sized store and team, oversees store operations and performance, and is accountable for both store and individual metrics. It provides people-management leadership, including hiring, goal-setting, staff development, performance and compensation decisions, teamwork, and disciplinary actions. The manager serves as the store's highest escalation point for customer and partner issues, originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration.

The Store Manager leads customer service and advice, community engagement, business development, operational excellence, risk management, and team development. Responsibilities include implementing store-specific growth strategies, managing the budget, strengthening customer relationships and referrals, ensuring compliance with bank policies and regulatory requirements, and building a high-performing and inclusive team.

Requirements

• Undergraduate degree or equivalent experience.
• At least 3 years of relevant experience in retail, customer service, and/or financial services.
• At least 1 year of leadership and coaching experience.
• Business development skills, including the ability to conceptualize and implement strategies.
• Knowledge of bank products and services, store operations, and security.
• Ability to manage competing priorities and align activities strategically with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration status; must be eligible for mortgage loan originator registration and employment with a covered financial institution under applicable standards.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding administrative, civil, and criminal findings by government agencies or authorities.
• Ability to meet the position's stated physical requirements, including continuous sedentary work, multitasking, office-equipment use, prolonged sitting, concentration, reading, writing, and basic arithmetic; frequent standing and walking; and occasional travel, lifting, and other listed movements.

Nice To Haves

• Small Business and Consumer lending experience.
• Notary License.

Responsibilities

• Lead, coach, motivate, and develop store colleagues to deliver a consistent customer and employee experience and meet business objectives.
• Hire and recruit talent; set team goals and performance objectives; conduct performance reviews; provide feedback, coaching, and development; and address performance or disciplinary matters.
• Manage the service and advice team, guiding colleagues on products, services, sales conversations, and advice strategies.
• Handle customer issues in accordance with problem-resolution guidelines and personally participate in negotiations and resolution when needed.
• Promote the bank's presence and brand in the community through business groups, initiatives, and fundraisers.
• Build customer relationships, proactively address customer needs, and connect customers with the appropriate specialists.
• Oversee the store premises and maintain professional, inviting customer and colleague areas.
• Optimize colleague scheduling to meet customer demand and oversee complex daily operational and administrative duties.
• Create store-specific strategies to grow the business and use reporting to identify opportunities to acquire and deepen relationships and increase deposits, investments, and loans.
• Partner with specialists and other business lines, including Small Business, Commercial, Consumer Lending, Wealth, and Digital, to grow the store portfolio and support referrals.
• Manage the store budget and expenses to meet revenue and expense objectives.
• Proactively engage prospects and develop relationships with personal, small-business, and center-and-influence contacts to generate demand for bank products and services.
• Ensure operational excellence, transaction accuracy, due diligence, and adherence to bank operating policies and procedures.
• Identify, manage, and escalate risks, including non-standard or high-risk transactions and activities; keep current on emerging issues, trends, and regulatory requirements.
• Originate loan applications, handle conditions of lending, conduct loan closings, and maintain active NMLS registration.
• Support team skills and expertise in line with business needs; share knowledge and encourage communication and effective working relationships across teams.
• Foster a diverse, fair, and cohesive team environment, support change through positive reinforcement, and act as a brand ambassador.
• Domestic travel may be occasional; international travel is never required.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation and incentive awards may be available, generally through participation in an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager