Store Manager F&B

kate spade new york•Allen, TX

10d•$75,000 - $80,000•Onsite

About The Position

The Coffee Shop Manager is responsible for overseeing daily operations, including staff management, inventory control, financial performance, and ensuring exceptional customer service standards. This role requires strong leadership, operational excellence, and a commitment to creating a positive team and customer experience.

Requirements

3+ years’ experience in retail or food & beverage management.
Proficiency with POS systems and scheduling software.
Strong understanding of budgeting, sales tracking, and inventory management.
Demonstrated commitment to exceptional customer service.
Excellent leadership, communication, and organizational skills.
Ability to problem-solve and maintain a strong work ethic.
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Nice To Haves

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Responsibilities

Recruit, train, and mentor coffee shop staff to uphold company standards.
Provide ongoing coaching, conduct performance reviews, and address improvement areas.
Foster a culture of teamwork, customer focus, and continuous improvement.
Build strong relationships within the team to enhance employee and customer experience.
Promote store events, seasonal promotions, and engage with local community partnerships.
Monitor sales performance and ensure revenue targets are met.
Manage budgets, control expenses, and track cash flow.
Oversee opening/closing procedures, cleaning, and light maintenance.
Ensure compliance with health, safety, and food sanitation standards.
Troubleshoot operational issues such as equipment malfunctions or supply shortages.
Maintain high-quality standards for coffee and food preparation.
Ensure adherence to recipes and preparation guidelines.
Implement customer feedback to improve service and experience.
Address and resolve customer complaints promptly.
Promote brand values and enhance customer loyalty.
Maintain accurate records of sales, inventory, payroll, and other data.
Prepare regular reports on performance metrics.
Ensure compliance with local, state, and federal food safety regulations.
Conduct safety and sanitation training for staff.