Store Leader - Madison Ave

Faherty Brand•New York, NY

1d•$75,000 - $90,000•Onsite

About The Position

The Store Leader is the CEO of their four walls, acting as a proactive business owner who leads with a Day One Mentality. You are responsible for driving profitable growth, protecting the brand’s fiscal health, and cultivating a high-performing team of Multipliers. You balance the art of Enlightened Hospitality with the science of P&L Mastery, ensuring that even in your absence, every team member is empowered to drive the same high-level results and excellence that you do. You are a resourceful leader who thrives in navigating Complexity, guiding the business with grit, authenticity, and a Power of Positivity.

Requirements

Extensive experience in retail or hospitality leadership with proven P&L accountability and community-based marketing results.
Must be available to work nights, weekends, and holidays to support the team during peak traffic.
Ability to stand and walk for the duration of a shift (up to 8+ hours) and maneuver the sales floor and back-of-house areas effectively.
Ability to safely climb ladders, reach, bend, and kneel to execute visual merchandising standards and organize inventory.
Ability to lift, push, pull, and move boxes or product weighing at least 40 lbs.
Capacity to work in a fast-paced environment that requires quick pivots between guest service, administrative tasks, and physical inventory processing.
Ability to visually inspect product quality, fabrication, and styling details to model and maintain the Faherty style guide.

Nice To Haves

Embody the ADAPT Mindset: Always Innovate, Day One Mentality, All Together, Power of Positivity, and Timeless.

Responsibilities

Lead with the philosophy that taking care of your team is the first step in taking care of the guest.
Foster an environment of psychological safety where every voice matters and courageous feedback is the norm.
Actively source and curate a diverse community of talent.
Maintain a constant state of recruitment by cultivating a Talent Portfolio of high-potential prospective candidates.
Identify high-potential "bench" talent and preparing them for their next step to support brand growth.
Lead through ambiguity with a firm point of view.
Conduct a regular cadence of structured one-on-one sessions with every team member.
Lead with constant real-time feedback, demonstrating high-functioning resourcefulness and resolute decision-making, even when scenarios aren't black and white.
Act as the ultimate Brand Ambassador by modeling the Faherty style guide.
Foster a team culture that is obsessed with product knowledge, fabrication, and outfitting.
Demonstrate mastery and adaptability across all retail platforms and digital tools.
Use technology to streamline operations and enhance the guest journey.
Leverage visual standards as a key operational lever.
Ensure the floor layout and product placement are optimized to drive UPT and AOV, translating brand directives into a localized success story that maximizes sell-through.
Maintain a store that is "Grand Opening Ready" every day.
Ensure meticulous floor maintenance, a "no-compromise" approach to back-of-house organization, operational excellence, and total inventory integrity.
Maintain "Timeless" standards through rigorous audits and shrinkage control to protect the store's physical assets and fiscal health.
Lead with a safety-first mentality, ensuring the well-being of your team and guests.
Champion the store’s Loss Prevention strategy, training the team on proactive shortage reduction and ensuring all safety compliance standards are met or exceeded.
Maintain a professional, composed, and influential presence.
Model the Faherty core values and lead by example in every interaction with the team, guests, and HQ partners.
Maintain a constant state of readiness, able to articulate your store's performance and your team's development through data-driven results to HQ partners with clarity and impact.
Analyze and interpret Profit and Loss (P&L) reports as a strategic roadmap for your business, identifying specific levers that directly impact the bottom line including, but not limited to: margin protection, payroll efficiency, shrink control, and expense management.
Use merch reporting and analytics to validate your intuition.
Pivot your business strategy based on performance insights rather than reacting solely to daily foot traffic.
Lead the team in the masterful execution of the brand’s selling model.
Ensure that every guest interaction is grounded in authentic connection, utilizing specific lifestyle discoveries to move beyond a transactional experience and build long-term loyalty.
Maintain the highest standard for guest data capture.
Ensure that the team records robust, detailed guest profiles within our clienteling platform.
Document every interaction with specific, actionable insights—including a minimum of three unique lifestyle facts—to ensure every follow-up is personalized and high-impact.
Drive a disciplined, high-volume outreach strategy.
Consistently hit or exceed company engagement goals by implementing a rigorous system of team accountability.
Ensure that every associate is not only meeting outreach targets but is doing so with the quality and intentionality required to grow their individual book of business.
Drive measurable revenue through digital engagement.
Analyze outreach data to ensure a high Repeat Client Rate and meet specific dollar-generated targets, ensuring the team is leveraging every guest insight to drive predictable, long-term growth.
Treat the digital business (SFS/BOPIS) with the same urgency as the physical floor, ensuring a seamless "customer-first" approach.
Serve as the primary face of the brand within your community, consistently looking beyond the four walls to identify high-impact networking and hyper-local engagement opportunities.
Build and leverage a robust local ecosystem of partners, business owners, community leaders, and influencers.
Position the store as a central neighborhood hub and a local bridge for our wholesale partners, ensuring Faherty’s brand standards extend to our specialty accounts within the territory.
Curate brand-elevating experiences designed to reach new audiences.
Oversee the end-to-end strategy of in-store and off-site activations, ensuring every event aligns with our Enlightened Hospitality standards and brand aesthetic, and is a deliberate driver of measurable additional traffic.
Track and report on specific performance indicators for events, including: Sales Impact, New Guest Acquisition, Data Capture Excellence, and Conversion of Attendees.
Act as a key stakeholder in the brand’s global growth.
Look beyond your own four walls by leading stretch assignments, participating in cross-functional task forces, and providing field-level insights that influence how Faherty operates.
Contribute to the scalable evolution of our fleet-wide standards and internal programs.