Assistant Store Director (Madison)

Diptyque•New York, NY

2d•Onsite

About The Position

The Assistant Store Director (ASD) plays a key leadership role in supporting the Store Director and leading the day-to-day business of Diptyque’s Madison Avenue Flagship Maison. As the Store Director oversees Madison Avenue and East Hampton, the ASD serves as second-in-command at Madison Avenue, driving results, developing the team, and ensuring consistent execution. Madison Avenue is unlike any other Diptyque boutique. The Maison serves a discerning, high-value clientele and operates a robust calendar of private appointments, client events, brand activations, corporate gifting, and corporate sales. The ASD must balance floor leadership, client development, event execution, and operational excellence. Please note: This job description is not exhaustive and may evolve based on business needs.

Requirements

Minimum 4 years of progressive retail management experience, preferably in luxury, beauty, fragrance, or hospitality; flagship or high-volume experience strongly preferred
Strong understanding of retail KPIs and ability to translate business insights into action plans
Demonstrated strength in clienteling, CRM, private appointments, and high-value client relationships
Proven ability to coach teams, manage performance, and deliver exceptional client experiences
Excellent communication, organization, judgment, and time management skills
Proficiency in Microsoft Office and comfort with point-of-sale, CRM, scheduling, and reporting systems

Nice To Haves

Experience supporting client events, brand activations, corporate gifting, or corporate sales preferred

Responsibilities

Lead by example in delivering personalized service and luxury experiences that reflect Flagship Maison standards
Develop high-value client relationships through outreach, private appointments, tailored recommendations, follow-up, and purposeful use of CRM
Analyze performance with the Store Director, identify opportunities, and drive action plans across key retail KPIs
Resolve complex or sensitive client matters with discretion and sound judgment
Partner with the Store Director and corporate teams to plan and execute events, launches, private appointments, workshops, and other Maison experiences
Coordinate client outreach, staffing, inventory, hospitality, floor flow, operational details, and post-event follow-up
Lead event execution and manage corporate gifting and sales opportunities from consultation through fulfillment and aftercare
Serve as the Store Director’s key business partner and lead the Maison in the Store Director’s absence or while the Store Director is supporting East Hampton
Motivate and coach the team through visible floor leadership, daily briefings, timely feedback, recognition, and accountability
Support recruiting, onboarding, training, and development across product knowledge, selling skills, service standards, and performance
Partner with the Store Director on performance management and development planning, escalating employee concerns to Human Resources when appropriate
Oversee daily operations including opening and closing procedures, cash handling, loss prevention, and adherence to company policies
Support inventory management, replenishment, product allocation, stock optimization, and readiness for events and corporate orders
Partner with the Store Director on scheduling, payroll, and coverage for daily business, peak periods, and events
Execute visual merchandising strategies and maintain a pristine, organized, and brand-aligned Maison environment
Embody Diptyque’s values through professional presence, product expertise, storytelling, and client and colleague interactions
Communicate business and brand priorities clearly, maintain close alignment with the Store Director across both boutiques, and support East Hampton as needed
Protect confidential company, employee, client, and corporate account information
Support safety, emergency, and data privacy requirements, and partner with leadership and Human Resources to maintain a safe, respectful, and inclusive workplace