Store Leader

American Giant•San Francisco, CA

1d•Onsite

About The Position

American Giant is seeking an entrepreneurial Store Leader for its Chestnut Street store in San Francisco. This role is responsible for driving sales, building a loyal customer base, and integrating the store into the local neighborhood. The Store Leader will also act as a liaison between the store and headquarters, providing feedback on merchandising, marketing, and operations, and translating company goals into store execution. This position offers growth opportunities as the company expands its retail presence, with the Store Leader helping to shape future store openings and operations.

Requirements

Minimum of three years of retail management experience; apparel experience strongly preferred
Demonstrated ability to drive sales, develop teams, and take ownership of store-level business performance
Comfort selling and merchandising across both men's and women's apparel
Strong understanding of relationship selling, clienteling, and delivering highly personalized customer experiences
Experience with visual merchandising and an eye for product presentation and storytelling
Entrepreneurial mindset with the ability to operate effectively in a growing retail organization
Strong business acumen with the ability to interpret performance, identify opportunities, and adjust strategy when needed
Excellent written and verbal communication, with the judgment to represent store needs credibly to a corporate team
Positive, outgoing, and highly engaged leadership style with the ability to build relationships with customers, employees, cross-functional partners, and the local community
Interest in growing with the business as we open additional stores
Familiarity with Shopify POS preferred
Availability to work nights, weekends, and holidays
Ability to lift at least 25 lbs. regularly and to climb, bend, kneel, and maneuver throughout the sales floor and stockroom

Responsibilities

Own store sales performance, communicating financial goals to the team and driving accountability for individual and store results
Build and retain a loyal customer base through relationship selling, clienteling, outreach, and consistent follow-up
Lead the sales floor with a strong presence, delivering exceptional service and coaching the team to effective selling behaviors
Serve both our men's and women's customers with equal depth of product knowledge and service
Act as the voice of the customer, regularly sharing insights with leadership on product, fit, pricing, assortment, and unmet customer needs
Resolve customer concerns with empathy, urgency, and professionalism
Act as the primary link between the store and headquarters, bringing floor-level insight to merchandising, marketing, planning, and operations partners
Translate company initiatives into clear, executable direction for the store team and provide honest feedback on what is working and what is not
Help build the operating standards, training, and playbooks that will carry across a growing store fleet
Recruit, hire, and develop a high-performing team
Build a culture of ownership, curiosity, and exceptional service
Develop deep product expertise across the team, particularly around materials, construction, wear over time, and the people and places behind how our clothes get made
Set clear expectations, provide meaningful feedback, and recognize individual and team achievements
Execute in-store product presentation, ensuring visual merchandising and product storytelling reflect the vision of the store and brand standards
Analyze sales performance, customer feedback, and shopping behavior to inform future buys and assortment decisions across men's and women's
Partner with the merchandising team on size, fit, and allocation needs specific to the San Francisco customer
Execute in-store events, local partnerships, and brand activations that drive awareness, traffic, and community engagement
Build relationships in the Marina and across San Francisco to establish the store as a neighborhood destination
Host press, partners, and company guests, representing American Giant well in a store that gets a lot of eyes on it
Support the evolution of the retail concept by testing new ideas, gathering customer response, and recommending improvements to the store experience
Drive productivity and profitability through strong operational controls, including strategic scheduling, payroll management, inventory accuracy, and loss prevention
Analyze store performance, identify opportunities and challenges, and translate insights into clear actions for the team
Maintain exceptional store standards and oversee all facilities operations including cleanliness, repairs and maintenance, stockroom organization, and overall store presentation
Ensure consistent execution of operational policies and procedures while identifying opportunities to improve store efficiency