Store Leader

American Giant•Brooklyn, NY

4d•Onsite

About The Position

Store Leader About American Giant Since 2012, American Giant has been making timeless, everyday apparel designed to be worn often and built to last. We focus on exceptional materials, thoughtful design, and durable construction to create clothing that feels substantial, performs beautifully, and gets better with wear. Our first product, the Classic Full Zip, was called “ The Greatest Hoodie Ever Made ” and more than a decade later, it continues to embody the quality and durability we bring to everything we make. That same commitment to quality guides where and how we make our clothes. By manufacturing in the United States, we work closely with skilled craftspeople and partners who share our standards while supporting the communities where our products are made. Keeping production close to home gives us a deeper connection to the people and processes behind every American Giant product. About the Role Our new store in Williamsburg, Brooklyn represents the next evolution of American Giant retail. This menswear -focused concept will bring together American Giant apparel with a curated assortment of accessories and lifestyle goods from other exceptional American-made brands. We’re looking for an entrepreneurial Store Manager to bring the concept to life, building a passionate team, developing a loyal customer base, and creating a store that becomes part of the neighborhood. Through exceptional service, product storytelling, events, and community engagement, you’ll help establish American Giant Brooklyn as a destination for modern American menswear.

Requirements

Minimum of three years of retail management experience; menswear experience is strongly preferred
Demonstrated ability to drive sales, develop teams, and take ownership of store-level business performance
Strong understanding of relationship selling, clienteling, and delivering highly personalized customer experiences
Experience with visual merchandising and an eye for product presentation and storytelling
Entrepreneurial mindset with the ability to operate effectively in a new and evolving retail concept
Strong business acumen with the ability to interpret performance, identify opportunities, and adjust strategy when needed
Positive, outgoing, and highly engaged leadership style with the ability to build relationships with customers, employees, and the local community
Familiarity with Shopify POS preferred
Availability to work nights, weekends, and holidays
Ability to lift at least 25 lbs. regularly and to climb, bend, kneel, and maneuver throughout the sales floor and stockroom

Responsibilities

Own store sales performance, communicating financial goals to the team and driving accountability for individual and store results
Build and retain a loyal customer base through relationship selling, clienteling, outreach, and consistent follow-up
Lead the sales floor with a strong presence, delivering exceptional service and coaching the team to effective selling behaviors
Act as the voice of the customer, regularly sharing insights with leadership on product, fit, pricing, assortment, and unmet customer needs
Resolve customer concerns with empathy, urgency, and professionalism
Recruit, hire and develop a high-performing team
Build a culture of ownership, curiosity, and exceptional service
Develop deep product expertise across the team, particularly around materials, construction, durability, manufacturing, and the stories behind the brands we carry
Set clear expectations, provide meaningful feedback, and recognize individual and team achievements
Execute in-store product presentation, ensuring visual merchandising and product storytelling reflect the vision of the store and brand standards
Analyze sales performance, customer feedback, and shopping behavior to inform future buys and assortment decisions for AG and third-party products
Own relationships with existing third-party vendors and seek opportunities for new product
Execute in-store events, local partnerships, and brand activations that drive awareness, traffic, and community engagement
Build relationships within the Williamsburg community to establish the store as a relevant neighborhood destination
Support the evolution of the retail concept by testing new ideas, gathering customer response, and recommending improvements to the store experience
Drive productivity and profitability through strong operational controls, including strategic scheduling, payroll management, inventory accuracy, and loss prevention
Analyze store performance, identify opportunities and challenges, and translate insights into clear actions for the team
Maintain exceptional store standards and oversee all facilities operations including cleanliness, repairs and maintenance, stockroom organization, and overall store presentation
Ensure consistent execution of operational policies and procedures while identifying opportunities to improve store efficiency