Store Leader - Boca Town Center

Warby Parker•Boca Raton, FL

4d•Onsite

About The Position

Warby Parker is seeking a motivated Store Leader to be a foundational part of our growing Retail business. Store Leaders are responsible for all aspects of their store's success. In this role, you will build and lead a team of service-minded Managers, Opticians, and Advisors, executing processes and creating exceptional customer experiences. You will use your business acumen to guide your team toward achieving personal performance goals and company financial targets. Opportunities to share knowledge and collaborate with peers will be available through our annual Store Leader Summit. Previous retail management experience and strong leadership skills are essential for success in this role.

Requirements

3+ years in a management role at a complex customer-focused, operationally excellent retailer
Established top-performer
Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals
Clear, honest, and empathetic communicator who's able to make tough decisions
Organized, entrepreneurial go-getter
Upbeat collaborator with strong interpersonal skills
Resourceful problem-solver and out-of-the-box thinker when faced with challenges
Curious and willing to question how things are done and how they could be done better
Able to inspire your team by promoting our vision and purpose in a compelling way
Highly interested in business, technology, and fashion
Willing to put in long hours when required
Passionate about providing nothing-but-wonderful service
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Nice To Haves

Taking calculated risks to deliver results
Ready to bring fun into your workplace

Responsibilities

Represent and communicate Warby Parker's values and philosophy to customers and team members
Execute and improve all operational activities to meet your store's financial targets and customer experience goals
Consistently follow company-wide processes to maintain brand consistency
Manage daily scheduling and payroll for the entire store team
Coordinate store events with our Marketing team
Implement existing procedures (and create new ones!) to protect the company's inventory and assets
Follow and enforce protocols to ensure risk management and safety
Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
Lead biannual performance and development reviews for each store team member
Live and breathe Warby Parker's core values in your quest to exemplify what great service looks like
Create an inclusive workplace culture by treating all teammates and customers with respect
Attend company leadership trainings, including our annual Store Leader Summit

Benefits

Comprehensive compensation package including competitive base salary/hourly rate and variable compensation
Health, vision, and dental insurance (for full-time employees)
Life and AD&D Insurance (for full-time employees)
Paid sick leave (for full-time and part-time employees, with accrual rates specified for WA)
Paid Holidays (for full-time employees)
Vacation days per year (for full-time employees)
Retirement savings plan (401(k)) (for full-time employees)
Parental leave (non-birthing parents included) (for full-time employees)
Short-term disability (for full-time employees)
Employee Stock Purchase Plan (for full-time and part-time employees)
Employee Assistance Program (EAP) (for full-time and part-time employees)
Bereavement Support (for full-time employees)
Optical Education Reimbursement (for full-time employees)
Free eyewear (for full-time and part-time employees)