Lead - Full Time
About The Position
As an Arc’teryx Store Lead, you will be responsible for leading in alignment with the Arc’teryx Vision, Purpose and Values. You will support the entire in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment. You will support product guides in delivering a world-class guest experience through authentically sharing technical product knowledge and championing floor leadership. You will support the oversight and leadership of the floor, which includes the five pillars of the business: experience, product, community, operations, and people. You will build community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in. You will coach and provide feedback to product guides to unlock their potential and support the store in reaching targets. You will support inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising. You will communicate all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager. You will leverage all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management. You will network with potential partners to support events and to help maximize brand engagement in the community. You will manage the opening and closing procedures for the store, as designed by the company and leadership team. You will answer store phones and respond to voicemails and store emails; on occasion, this could include responding on the Regional social media channels. You will rotate through areas of focus to deep dive into each of the five pillars of the business. You will utilize the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns.
Requirements
- One or more years of leadership experience
- 1 – 2 years of retail experience
- Excited by the opportunity of unlocking someone’s potential, and coaching others comes naturally
- Passion for customer service and delivering an exceptional experience for guests
- Seek and offer relevant feedback, coaching and development in the moment
- Comfortable adhering to and enforcing health and safety guidelines at all times
- Proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
- Strong time management skills and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
- Highly flexible and adaptable when faced with ambiguity
- Seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Passion for your work is paralleled by your passion for getting outside and living it
- Strong written and verbal communication
- Ability to lift up to 30 lbs
- Available for a minimum of one open, one close and one weekend shift each week
- Availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
Responsibilities
- Leading in alignment with the Arc’teryx Vision, Purpose and Values
- Supporting the entire in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
- Supporting product guides in delivering a world-class guest experience through authentically sharing technical product knowledge
- Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
- Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)
- Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
- Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
- Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising
- Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
- Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
- Networking with potential partners to support events and to help maximize brand engagement in the community
- Managing the opening and closing procedures for the store, as designed by the company and leadership team
- Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
- Rotating through areas of focus to deep dive into each of the five pillars of the business
- Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns
- Performing the role responsibilities of the Product Guide as needed
- Performing/completing other additional projects, duties, and assignments as required and/or by request under the direction of the Store Manager and Assistant Manager
Benefits
- Full Time – 30- 40 hours per week (5 days per week)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
