About The Position

The Store Lead supports the Store Leadership Team by completing cash-wrap operations and opening and closing procedures, and by acting as Leader on Duty (LOD). The Store Lead represents the brand professionally, engages customers, maintains store standards, and supports teamwork and employee development. The role helps develop associates through training, coaching, and performance feedback; supports company training initiatives; and works with the Store Manager to address performance concerns. As LOD, the Store Lead helps provide an exceptional customer shopping experience and drive store profitability while leveraging payroll. The position also supports store productivity and initiatives, processes payroll weekly, modifies schedules based on business conditions, maintains an organized stockroom, and ensures environmental standards and safety requirements are met. This is a part-time position at the Crossways Shopping Center in Chesapeake, Virginia. The role requires a flexible schedule, including weekends, and the ability to maneuver around the sales floor and stockroom, climb a ladder, and lift and carry up to 50 pounds.

Requirements

  • High school diploma or equivalent.
  • 1–3 years of previous retail experience.
  • Must be at least 18 years old.
  • Excellent customer engagement skills.
  • Detail oriented, with the ability to prioritize tasks.
  • Ability to work in a team environment and give and receive performance-based feedback.
  • Commitment to self-development.
  • Effective communication skills.
  • Adaptability and flexibility as priorities change.
  • Excellent time management, planning, and organization skills.
  • Proficient in Microsoft Office.
  • Ability to adapt to and learn internal applications.
  • Ability to work a flexible schedule, including weekends, to meet business needs and the company’s PT/FT availability requirements.
  • Ability to maneuver on the sales floor and in the stockroom, climb a ladder, and lift and carry up to 50 pounds.

Responsibilities

  • Assist in developing associates through training and in-the-moment coaching conversations.
  • Partner with the Store Manager to address associate performance concerns.
  • Support and participate in company training and development initiatives.
  • Foster a positive work environment and provide timely, direct, objective feedback.
  • Assess performance and provide appropriate feedback daily and during the annual performance review process.
  • Motivate and inspire associates to build brand loyalty and create a positive store environment for internal and external customers.
  • Model and encourage exceptional customer service, and maintain store standards and brand integrity.
  • Represent the company professionally and positively.
  • Support the management team in maximizing productivity through operational and product knowledge, customer service, and participation in key store initiatives.
  • Participate in the Leader on Duty (LOD) program to provide an exceptional shopping experience and drive store profitability while leveraging payroll.
  • Process payroll weekly.
  • Modify schedules based on business conditions.
  • Help maintain a clean, organized, and efficient stockroom in accordance with policies.
  • Ensure environmental (CRE) standards and safety requirements are met.
  • Complete cash-wrap operations and opening and closing procedures.
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