(USA) MFC Store Lead

Walmart•Knoxville, TN

13d•$80,000 - $100,000•Onsite

About The Position

The Store Lead directs and guides members, managers, and hourly associates on proper customer service approaches and techniques by modeling excellent customer service. They ensure customer needs, complaints, and issues are successfully resolved according to company guidelines and standards, and build relationships with associates to ensure proper feedback. The Store Lead answers questions or provides information to customers and associates. They drive and ensure the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved. The Store Lead assists the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales. They create and implement plans to improve the financial performance of the facility, create budgets to align with business needs, and analyze economic trends and community needs for budget forecasting. The Store Lead participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community. They serve as a representative for the company in the community, presenting the company's perspective to various external organizations by following the company's media guidelines. The Store Lead promotes company-sponsored programs, events, and sustainability efforts to associates and the local community to emphasize the facility as part of the community. They direct facility operations by setting the standard for appropriate service levels, teaching and developing effective merchandise presentation (e.g., accurate and competitive pricing, proper signage, maintaining instock and inventory levels, requesting merchandise to meet the needs of the community). The Store Lead provides direction and guidance on executing company programs and strategic initiatives, and ensures quality assurance standards. They oversee safety and operational reviews. The Store Lead drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, and demonstrating adaptability and supporting continuous learning. They provide supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace. The Store Lead promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy. They ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness, and participating in and supporting community outreach events. The Store Lead builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform. They work collaboratively, build strong and trusting relationships, and communicate with impact, energy, and positivity to motivate and influence. The Store Lead attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments. They maintain and promote the highest standards of integrity, ethics, and compliance, model the Walmart values to support and foster the company culture, hold themselves and others accountable, and support Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around them (e.g., creating a sense of belonging, eliminating waste, participating in local giving). They act in a selfless manner and are consistently humble, self-aware, honest, fair, and transparent. The Store Lead delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans. They make decisions based on data, insights, and analysis, balance short- and long-term priorities, and consider customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans. The Store Lead displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. They drive continuous improvements, adopt and encourage the use of new technologies and skills, and support others through change.

Requirements

1 year’s general management experience in role with financial accountability.
1 year’s experience in retail and 1 year’s experience supervising ten or more associates/employees.
2 years’ general work experience and 1 year’s experience supervising ten or more associates/employees.
For facilities that sell only ammunition and have state specific requirements, a current state-issued Certificate of Eligibility.
For facilities that sell firearms, successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training.

Nice To Haves

2 years’ general work experience supervising twenty or more direct reports, with responsibility for performance management, mentoring, hiring, and firing.
Bachelor’s degree in Business Management and leadership through Live Better U and Bellevue University.

Responsibilities

Directs and guides members, managers, and hourly associates on proper customer service approaches and techniques.
Ensures customer needs, complaints, and issues are successfully resolved according to company guidelines and standards.
Builds relationships with associates to ensure proper feedback.
Answers questions or provides information to customers and associates.
Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved.
Assists the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales.
Creates and implements plans to improve the financial performance of the facility.
Creates budgets to align with business needs.
Analyzes economic trends and community needs for budget forecasting.
Participates in community outreach programs and encourages and supports associates in serving as good members of the community.
Serves as a representative for the company in the community.
Promotes company-sponsored programs, events, and sustainability efforts to associates and the local community.
Directs facility operations by setting the standard for appropriate service levels.
Teaches and develops effective merchandise presentation (e.g., accurate and competitive pricing, proper signage, maintaining instock and inventory levels, requesting merchandise to meet the needs of the community).
Provides direction and guidance on executing company programs and strategic initiatives.
Ensures quality assurance standards.
Oversees safety and operational reviews.
Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, and demonstrating adaptability and supporting continuous learning.
Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness, and participating in and supporting community outreach events.
Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.
Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values to support and foster the company culture.
Holds oneself and others accountable.
Supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around them.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on data, insights, and analysis.
Balances short- and long-term priorities.
Considers customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Displays curiosity and a desire to learn.
Takes calculated risks.
Demonstrates courage and resilience.
Encourages learning from mistakes.
Drives continuous improvements.
Adopts and encourages the use of new technologies and skills.
Supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)