Store Lead (Temporary)

Peak Design•Tigard, OR

4d•Onsite

About The Position

Peak Design is seeking a curious, grounded, and highly self-directed Store Lead to manage the daily operations of their Bridgeport Village store. This is a hands-on retail position where approximately 80% of the time will be dedicated to customer interaction, product demonstration, sales, and recommendations. The role requires comfort in independently managing the customer experience and store operations due to a small team size and potential for solo work. It is ideal for someone who enjoys independent work, customer engagement, and maintaining a well-run store, rather than traditional management of a large team. The responsibilities are divided into several key areas: Gear Expert and Customer Experience (80%): This involves welcoming customers, creating a positive shopping environment, understanding customer needs through questioning, demonstrating products, recommending solutions, building complete product sets, developing deep product knowledge, and working towards sales goals. Leadership and Team Support (5%): This includes acting as the decision-maker on duty, modeling company standards, providing real-time feedback and product education to colleagues, taking ownership of problems, and exercising sound judgment. Store Operations (10%): This encompasses opening and closing routines, inventory management (receiving, replenishing, organizing), maintaining store cleanliness and organization, completing daily tasks accurately, communicating issues, and identifying/solving problems independently. Visual Merchandising and Store Readiness (5%): This involves executing visual merchandising updates, maintaining displays, signage, pricing, ensuring correct placement of new products and campaign materials, and overall store presentation.

Requirements

1–3 years of retail, sales, hospitality, or customer-facing experience
Comfortable working independently for extended periods
Strong communication and customer-service instincts
Confidence initiating conversations and guiding customers through a sale
Dependable, organized, and able to manage time without close supervision
Attention to detail and commitment to maintaining a clean, polished store
Curiosity about people and products
Sound judgment and the ability to solve everyday problems independently
Receptive to feedback and motivated to keep learning
Ability to safely lift and move merchandise as required
Availability to work 40 hours per week, including weekends and holidays as scheduled
Available for closing shifts ~12:30 - 8:30pm

Nice To Haves

Interest in photography, the outdoors, design, motorcycles, bicycles, or travel
Experience selling technical products
Experience with inventory management or visual merchandising
Familiarity with Peak Design products

Responsibilities

Welcome customers and create a thoughtful, low-pressure shopping experience.
Ask good questions, understand what customers need, and guide them toward the right products.
Demonstrate Peak Design gear clearly and confidently.
Build complete product solutions while staying focused on what is genuinely useful to the customer.
Develop deep product knowledge and confidently answer detailed questions.
Work toward individual and store sales goals.
Serve as the decision-maker on duty and confidently manage the store when working independently.
Model Peak Design’s hospitality standards, product knowledge, and approach to customer service.
Support Gear Experts through real-time feedback and product education when working together.
Take ownership of problems and exercise sound judgment.
Complete opening and closing routines.
Receive, replenish, organize, and maintain inventory.
Keep the sales floor and back-of-house areas clean, organized, and customer-ready.
Complete daily operational tasks accurately and communicate issues to the broader Retail team.
Identify problems, use good judgment, and take initiative when working independently.
Execute seasonal visual merchandising updates and product launches.
Maintain displays, signage, pricing, and overall store presentation.
Ensure new products and campaign materials are placed correctly and on time.