(USA) MFC Store Lead

Walmart • Salem, NH

1d • Onsite

About The Position

The MFC Store Lead directs and guides member managers and hourly associates on proper customer service approaches and techniques by modeling excellent customer service. This role ensures customer needs, complaints, and issues are successfully resolved according to company guidelines and standards, and builds relationships with associates to ensure proper feedback. The Store Lead answers questions or provides information to customers and associates. They drive and ensure the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved. This role assists the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales. The Store Lead creates and implements plans to improve the financial performance of the facility, creates budgets to align with business needs, and analyzes economic trends and community needs for budget forecasting. They participate in community outreach programs and encourage and support associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community. The Store Lead serves as a representative for the company in the community, presents the company's perspective to various external organizations, and promotes company-sponsored programs, events, and sustainability efforts to associates and the local community. The Store Lead directs facility operations by setting the standard for appropriate service levels, teaches and develops effective merchandise presentation, and provides direction and guidance on executing company programs and strategic initiatives. They ensure quality assurance standards and oversee safety and operational reviews. The Store Lead drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles, providing resources, identifying performance standards, measuring progress, and adjusting performance accordingly. They also develop contingency plans and demonstrate adaptability and support continuous learning. This role provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset. The Store Lead promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others, ensuring compliance, and utilizing and supporting the Open Door Policy. They ensure business needs are met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness, and participating in and supporting community outreach events. The Store Lead builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and creates opportunities for all associates to thrive. They work collaboratively, build strong and trusting relationships, and communicate with impact, energy, and positivity. The Store Lead attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments. They maintain and promote the highest standards of integrity, ethics, and compliance, model the Walmart values, and support Walmart's goal of becoming a regenerative company. The Store Lead acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. They deliver results while putting the customer first, consider and adapt to how, where, and when customers shop, and apply the EDLP and EDLC business models. The Store Lead makes decisions based on data insights and analysis, balances short and long-term priorities, and considers customers, associates, shareholders, suppliers, business partners, and communities when making plans. They display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience, and encourage learning from mistakes. The Store Lead drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Requirements

• 1 year’s general management experience in role with financial accountability.
• Option 1: 1 year’s experience in retail and 1 year’s experience supervising ten or more associates/employees.
• Option 2: 2 years’ general work experience and 1 year’s experience supervising ten or more associates/employees.
• For facilities that sell only ammunition and have state specific requirements, a current state-issued Certificate of Eligibility.
• For facilities that sell firearms, successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training.

Nice To Haves

• 2 years’ general work experience supervising twenty or more direct reports, with responsibility for performance management, mentoring, hiring, and firing.
• Bachelor’s degree in Business Management and leadership through Live Better U and Bellevue University.

Responsibilities

• Directs and guides members managers and hourly associates on proper customer service approaches and techniques by modeling excellent customer service
• Ensures customer needs complaints and issues are successfully resolved according to company guidelines and standards
• Builds relationships with associates to ensure proper feedback
• Answers questions or provides information to customers and associates
• Drives and ensures the financial performance of the facility by confirming that budgeted sales wages and other expenses are achieved
• Assists the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales
• Creates and implements plans to improve the financial performance of the facility
• Creates budgets to align with business needs
• Analyzes economic trends and community needs for budget forecasting
• Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community
• Serves as a representative for the company in the community
• Presents the companys perspective to various external organizations by following the companys media guidelines
• Promotes company sponsored programs events and sustainability efforts to associates and the local community to emphasize the facility as part of the community
• Directs facility operations by setting the standard for appropriate service levels
• Teaches and develops effective merchandise presentation for example accurate and competitive pricing proper signage maintaining instock and inventory levels requesting merchandise to meet the needs of the community
• Provides direction and guidance on executing company programs and strategic initiatives
• Ensures quality assurance standards
• Oversees safety and operational reviews
• Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating business plans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuring progress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning
• Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased work environment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coaching for success and improvement and promoting a belonging mindset in the workplace
• Promotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction to others in their use and application ensuring compliance with them and utilizing and supporting the Open Door Policy
• Ensures business needs are being met by evaluating the ongoing effectiveness of current plans programs and initiatives consulting with business partners managers coworkers or other key stakeholders soliciting evaluating and applying suggestions for improving efficiency and cost effectiveness and participating in and supporting community outreach events
• Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform
• Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
• Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments
• Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving
• Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
• Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans
• Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans
• Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes
• Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

Benefits

• medical
• vision
• dental coverage
• 401(k)
• stock purchase
• company-paid life insurance
• PTO (including sick leave)
• parental leave
• family care leave
• bereavement
• jury duty
• voting
• short-term and long-term disability
• company discounts
• Military Leave Pay
• adoption and surrogacy expense reimbursement
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Tuition, books, and fees are completely paid for by Walmart (Live Better U program)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level